Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Gabrielle Lawrence

Gabrielle Lawrence

Canton,MS

Summary

Dynamic customer service professional with call center experience at Venable Glass Services, adept at complaint handling and enhancing customer satisfaction. Proven ability to manage high call volumes while maintaining professionalism. Skilled in utilizing software systems for efficient order processing and fostering collaboration to achieve timely project completion.

Overview

2
2
years of professional experience
1
1
Certification

Work History

CSR

Venable Glass Services
03.2024 - 12.2024
  • Assisted customers with inquiries regarding glass products and services.
  • Processed customer orders efficiently using company software systems.
  • Resolved customer complaints by implementing effective solutions promptly.
  • Maintained product knowledge to provide accurate information to clients.
  • Collaborated with team members to ensure timely project completion.
  • Adapted quickly to new processes, enhancing overall customer satisfaction levels.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.

Waitress

Pelican Cove Grill
03.2024 - 08.2024
  • Provided exceptional customer service by promptly addressing guest inquiries and needs.
  • Assisted with daily restaurant operations, ensuring cleanliness and organization of dining areas.
  • Memorized menu items and specials to effectively communicate options to customers.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Adapted quickly to fast-paced environments while managing multiple tables efficiently.

Receptionist/ Medical Assistant

Mississippi Neuropsychiatric
04.2023 - 08.2023
  • Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
  • Answered multi-line phone system, directing calls to appropriate personnel efficiently.
  • Scheduled appointments and coordinated meeting logistics for staff and clients.
  • Maintained organized filing systems, facilitating quick access to important documents.

Education

Germantown High School
Gluckstadt, Ms

Skills

  • Call center experience
  • Customer focus
  • Complaint handling
  • HIPAA compliance
  • Patient scheduling
  • Medical terminology knowledge
  • Vital sign monitoring
  • Direct patient care
  • Phlebotomy
  • Reliable team player

Certification

  • First Aid/CPR Certified

Timeline

CSR

Venable Glass Services
03.2024 - 12.2024

Waitress

Pelican Cove Grill
03.2024 - 08.2024

Receptionist/ Medical Assistant

Mississippi Neuropsychiatric
04.2023 - 08.2023

Germantown High School

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