BRITTANY BAILEY
RICHMOD,US
Summary
Dedicated Customer Service and Patient Support Specialist with over 10 years of experience in healthcare and customer service. Expertise in patient advocacy, medical terminology, and cross-functional coordination, effectively resolving complex concerns while ensuring professionalism. Proven ability to transform challenging interactions into opportunities for trust and satisfaction. Proficient in managing multiple systems with a focus on accuracy and compliance.
Overview
1
1
year of post-secondary education
12
12
years of professional experience
Work History
Remote Patient Support Specialist
Gifthealth
Columbus, OH
12.2024 - Current
- Supported patients and healthcare providers via phone and chat, resolving prescription-related inquiries to enhance patient care. Assist with refills, prior authorizations, insurance coverage, and prescription issues. Accurately document patient interactions and case information while maintaining confidentiality and compliance. Triage and resolve issues by coordinating with internal teams, pharmacies, insurance providers, and external partners. Manage multiple systems and communication platforms in a high-volume remote environment while maintaining accuracy and professionalism.
- Collaborated with patients and healthcare professionals to identify and address patient needs, ensuring timely resolution of concerns.
- Ensured compliance with HIPAA regulations while managing confidential patient information to protect patient privacy.
RECRUITER
GPM Investments
Richmond, va
04.2021 - 06.2022
- Improved hiring efficiency with AI tools, significantly reducing time-to-hire.
- Analyzed recruitment metrics to streamline processes and cut time-to-hire.
- Ensured legal compliance in hiring to mitigate risks and protect organization.
- Facilitated new hire integration to enhance team cohesion and effectiveness.
- Analyzed recruitment metrics to improve process efficiency and reduce time-to-hire.
- Optimized candidate sourcing techniques, resulting in a substantial increase in team diversity and improved organizational dynamics.
CLIENT ACCOUNT SPECIALIST
CONDUENT
12.2019 - 02.2021
COMPLIANCE COORDINATOR
LogistiCare
08.2017 - 11.2019
- Facilitated Medicaid applications, increasing approval rates and ensuring timely submissions.
- Coordinated eligibility interviews, improving compliance and streamlining approval processes.
- Monitored Medicaid status, ensuring service continuity and recertification compliance.
- Guided Virginia residents through complex Medicaid applications, ensuring comprehensive support and timely submission of all required documents.
- Facilitated interdepartmental coordination, enhancing compliance processes.
- Compiled compliance data, supporting audit accuracy and enhancing review efficiency.
- Structured document organization to enhance efficiency in managing participant files., improving participant satisfaction and coverage assurance.
- Collaborated on outreach presentations, increasing community awareness and engagement.
DISPATCHER
Eagle Tele Service
04.2015 - 06.2017
- Managed driver incidents, reducing response times and increasing team efficiency.
- Resolved customer issues, significantly boosting satisfaction and team performance.
- Resolved customer issues, enhancing satisfaction and positively impacting team performance.
- Analyzed metrics, optimizing profitability and enhancing safety outcomes.
- Ensured ISO compliance, maintaining high operational standards.
- Streamlined purchase order authorization and cost management, improving operational compliance.
- Streamlined purchase order authorization and cost management processes, significantly improving overall operational compliance.
PRIOR AUTHORIZATION REP
MINACS
09.2014 - 04.2015
- Reviewed authorization requests, ensuring compliance and patient care.
- Improved drug coverage resolution, leading to increased service satisfaction.
- Resolved complex drug coverage issues efficiently, implementing proactive strategies to address participant concerns and boost satisfaction.
- Enhanced drug coverage resolution, elevating service satisfaction.
- Collaborated on medication exceptions, refining process efficiency.
- Resolved complex drug coverage issues, implementing strategies that addressed participant concerns and enhanced satisfaction.
- Guided clients and healthcare professionals on pharmacy benefits and drug coverage procedures, improving understanding and support.
Education
DIPLOMA -
Huguenot High School
Richmond, VirginiaBachelor - BUSINESS ADMINISTRATION
John Tyler Community College
Richmond, Virginia 09.2025 - 09.2026
Skills
- Patient Support
- Telehealth coordination
- Compliance documentation
- Healthcare communication
- Patient Advocacy
- Customer relationship management
- Customer Service
- Team Coordination
- Communication
- Interpersonal Skills
- Critical Thinking
- Problem Solving
- Teamwork
- Professionalism
Hobbies and Interests
- Volunteering
- Writing
- Blogging
- Podcasting
- Marketing
- Learning languages
- Photography
- Travel
Timeline
Bachelor - BUSINESS ADMINISTRATION
John Tyler Community College
09.2025 - 09.2026
Remote Patient Support Specialist
Gifthealth
12.2024 - Current
RECRUITER
GPM Investments
04.2021 - 06.2022
CLIENT ACCOUNT SPECIALIST
CONDUENT
12.2019 - 02.2021
COMPLIANCE COORDINATOR
LogistiCare
08.2017 - 11.2019
DISPATCHER
Eagle Tele Service
04.2015 - 06.2017
PRIOR AUTHORIZATION REP
MINACS
09.2014 - 04.2015
DIPLOMA -
Huguenot High School