Lauren Kessler
Lone Tree,CO
Summary
Results-driven professional with extensive experience in patient support at Zynex Medical. Proven expertise in problem-solving and effective communication, ensuring patient satisfaction and confidentiality. Adept at explaining insurance claims and training team members, contributing to streamlined operations and enhanced service delivery. Committed to excellence in healthcare support and patient care.
Overview
4
4
years of professional experience
Work History
Outbound Patient Support Specialist Level 2
Zynex Medical
Englewood, CO
02.2024 - Current
- Outbound responsibilities include returning voicemails, emails, and text messages to patients.
- Responsible for advising patients of how claims for durable medical equipment processed with insurance, adjusting and advising of balances, and taking payment.
- Responsible for communicating with other departments to resubmit claims and other actions needed on the patient’s account.
- Responsible for assisting with the assigning of daily tasks to the outbound team members.
- Cross trained as a product specialist to help patients set up their devices for treatment and to troubleshoot errors with all Zynex Medical devices.
Patient Care Technician
DaVita
Littleton, CO
12.2022 - 02.2024
- Responsible for patient’s dialysis treatment from start to finish.
- Monitored and documented vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Assistant Store Manager of Operations
Woodgrain Bagels
Denver, CO
06.2022 - 11.2022
- Managed daily store operations to ensure optimal customer service and employee productivity.
Shift Supervisor
Starbucks
Jonesboro, AR
01.2021 - 06.2022
- Created shift floor plans, supervised baristas, and helped perform barista duties when needed.
- Completed store opening and closing procedures and balanced tills.
Education
Associate Of Arts - Business Economics
Arkansas State University
Jonesboro, AR05.2020
Skills
- Patient support
- Medical terminology
- Escalation management
- Problem-solving
- Verbal and written communication
- Patient confidentiality
Timeline
Outbound Patient Support Specialist Level 2
Zynex Medical
02.2024 - Current
Patient Care Technician
DaVita
12.2022 - 02.2024
Assistant Store Manager of Operations
Woodgrain Bagels
06.2022 - 11.2022
Shift Supervisor
Starbucks
01.2021 - 06.2022
Associate Of Arts - Business Economics
Arkansas State University