- Communication based strategy games
- Sudoku
- Word Search
- Art commissions
- Participation in my children's schooling and extra curricular activities
- Embroidery
- Reading
Brittany Baker
Mesquite
Summary
I am passionate about working in roles that challenge me intellectually and drive me to use critical thinking skills to solve problems. At the same time, I am mindful in my work that various decisions and choices affect those around me. I believe the best outcomes come from balancing sharp thinking with integrity and respect. My professional goal is to find a career where I am able to support and assist others while being able to support my family.
Overview
7
7
years of professional experience
Work History
Extended Warranty Administrator
Sewell Cadillac of Dallas
06.2021 - Current
- Review and process an average of 350-400 extended warranty invoices per month
- Investigate discrepancies with credits and debits in relation to customer payments and extended warranty payments
- Work with accounting department to keep track of inbound payments and where to reallocate certain charges to different accounts
- Largely contributed in catching up backlogged work after an industry wide software outage
Service Cashier
Sewell Cadillac of Dallas
11.2018 - 06.2021
- Invoice customer service tickets by verifying charges and placing them in correct accounts
- Issue purchase orders to different vendors while keeping track of different cost adjustments for a variety of scenarios
- Review internal invoice charges are billed to the appropriate account
Skills
- Detail Oriented
- Independent Problem Solving
- Critical Thinking
- Interpersonal Communication
- Fast Learner
- Personal and Professional Accountability
- Active Listening
- Conflict Resolution
- Payment Processing
- Claims Processing
- Recordkeeping Skills
Interests
Accomplishments
- Created a report to track various details of the impact certain extended warranty companies had on our dealership. This report was used to determine the worth of continuing working with certain companies for the benefit of our customers in relation to how they affected our internal measurement metrics
- Tracked cycle time by each company to verify if certain companies prolonged the process, driving up our cycle time and preventing our customers from having their vehicles back Tracked claims by warranty company versus how much money the claims generated in a month/year report, as well as calculated discrepancies in payments and what percentage of the monthly revenue was lost
- Pulled all the information into various charts and graphs to view data side-by-side for quick analysis and to show how data changed from previous month/year
Extended Warranty Report
Timeline
Extended Warranty Administrator
Sewell Cadillac of Dallas
06.2021 - Current
Service Cashier
Sewell Cadillac of Dallas
11.2018 - 06.2021