Ernesto macaya
Laguna Hills,California
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Extended Warranty Administrator
Audi-Fletcher Jones
04.2018 - Current
- Processed warranty claims efficiently, ensuring compliance with company policies and manufacturer guidelines.
- Coordinated communication between customers and service departments to resolve warranty issues promptly.
- Collaborated with cross-functional teams to implement process improvements that enhanced overall service delivery standards.
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
- Processed claim paperwork and followed up on missing information to complete processing.
- Maintained detailed service and customer records.
- Streamlined the warranty process for increased efficiency and faster claim resolutions.
- Reviewed monthly reports to identify trends in warranty claims, informing strategies for reducing future issues or expenses associated with unwarrantable repairs.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Generated, posted and attached information to claim files.
- Checked documentation for accuracy and validity on updated systems.
- Posted payments to accounts and maintained records.
Accounting Assistant
Audi-Fletcher Jones
04.2018 - Current
- Processed invoices and expense reports, ensuring accuracy and compliance with company policies.
- Assisted in monthly reconciliation of accounts, identifying discrepancies for resolution.
- Utilized accounting software to streamline data entry and improve reporting efficiency.
- Collaborated with team members to enhance workflow processes and reduce turnaround times.
- Conducted audits of financial documents, ensuring adherence to internal controls and best practices.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
Education
Bachelor of Science - Business Management And Marketing
La Salle University
Phillipines06-1986
Skills
- Claims processing
- Warranty management
- Warranty analysis
- Records maintenance
- Recordkeeping skills
- Claims submissions
- Paperwork processing
- Cost control
- Journal entries
- Invoicing and collections
- Strong communication skills
- Month-end reports
- Attention to detail
Timeline
Extended Warranty Administrator
Audi-Fletcher Jones
04.2018 - Current
Accounting Assistant
Audi-Fletcher Jones
04.2018 - Current
Bachelor of Science - Business Management And Marketing
La Salle University
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