Summary
Overview
Work History
Education
Skills
Timeline
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BRITTANY BANKS

Orlando

Summary

Proactive, self-starting, and objective-focused team player seeking opportunity to expand expertise while surpassing corporate objectives. Possesses outstanding writing and verbal abilities, with proven track record of exceptional customer service. Capable of captivating audience and delivering informative and entertaining presentations. Warm and friendly individual who excels at assisting customers in any situation. Thrives on collaborating closely with team members to ensure positive guest experience. Previous experience as Front Desk Agent in busy and successful setting. Results-driven professional dedicated to providing exceptional support for customer needs. Skilled in managing concerns and resolving conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

5
5
years of professional experience

Work History

Front Desk Agent

Marriott
10.2023 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Increased customer loyalty with exceptional communication skills and personalized service.

Customer Service Representative

Inktel Contact Solutions
09.2022 - 06.2023
  • Assist customers in resolving potential product or service related issues
  • Troubleshoot technical issues that are related to products and services
  • Identify the root cause of inquiries by asking probing questions to determine the best solution
  • Use client-specific tools to research inquiries, document customer interactions, and issue resolutions
  • Receive and respond to inbound customer inquiries via phone, email, and/or text while updating internal computer applications and systems including Salesforce and CW.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Data Entry Specialist

Walgreens
10.2021 - 07.2022
  • Identified, corrected and reported data entry errors.
  • Adhered to strict data confidentiality policies to prevent information leakage.
  • Exceeded quality goals to support team productivity.
  • Executed data verification to ensure expedient error detection.
  • Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
  • Compiled data and reviewed information for accuracy prior to input.
  • Completed data entry tasks with accuracy and efficiency.
  • Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.

Attractions Attendant

UNIVERSAL ORLANDO RESORT
10.2019 - 08.2021
  • Greeted guests, answering questions and concerns about the attraction and its safety protocols and exceeded guest service expectations all while providing a fun and exciting atmosphere
  • Set up venues, perform, manage large crowds and operate complex equipment to deliver optimal guest experience
  • Worked in a fast paced environment in order to maximize productivity while still providing guest customer service, occasionally in high-stress situations.

Education

High School Diploma -

Oviedo High School
Oviedo, FL
05.2019

Skills

  • Expert in
  • Microsoft Office
  • Relatability
  • Salesforce proficient
  • Data input
  • Error verification
  • Verifying data accuracy

Hospitality services

Time Management

Guest Relations

Oral and written communications

Guest accommodations

Listening Skills

Timeline

Front Desk Agent

Marriott
10.2023 - Current

Customer Service Representative

Inktel Contact Solutions
09.2022 - 06.2023

Data Entry Specialist

Walgreens
10.2021 - 07.2022

Attractions Attendant

UNIVERSAL ORLANDO RESORT
10.2019 - 08.2021

High School Diploma -

Oviedo High School

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