Brittany Banks
2425 Avenue G, Beaumont
Summary
Accomplished Assistant Branch Manager with a proven track record at Covington Credit, enhancing customer satisfaction and reducing delinquency rates through exceptional service and effective negotiation. Adept in consumer lending and a critical thinker, my background also includes technical support and conflict resolution, showcasing my ability to multitask and maintain professionalism under pressure.
Overview
9
9
years of professional experience
Work History
Assistant Branch Manager
Covington Credit
02.2020 - Current
- Providing exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Developed strong relationships with clients, resulting in repeat business and referrals for additional loans.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Reduced delinquency rates through effective communication and negotiation with borrowers experiencing financial difficulties.
Computer Technician
Entre Computer Solutions
03.2018 - 01.2019
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
Customer Service Representative
Chic-Fil-A
05.2016 - 03.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate of Applied Science - Computer Networking
Lamar Institute of Technology
Beaumont, TX05-2019
Computer Networking Certification - Computer Networking
Lamar Institute of Technology
Beaumont, TX05-2017
Skills
- Exceptional customer service
- Consumer lending
- Analytical and critical thinker
- Patient
- Efficient
- Skilled multi-tasker
Timeline
Assistant Branch Manager
Covington Credit
02.2020 - Current
Computer Technician
Entre Computer Solutions
03.2018 - 01.2019
Customer Service Representative
Chic-Fil-A
05.2016 - 03.2018
Associate of Applied Science - Computer Networking
Lamar Institute of Technology
Computer Networking Certification - Computer Networking
Lamar Institute of Technology
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