Brittany Barbosa
Aurora,OH
Summary
At The Cleveland Clinic, excelled in HIPAA compliance and customer service, enhancing patient trust and satisfaction. Mastered insurance verification and patient registration, leveraging multitasking skills to streamline processes. Achieved significant improvements in patient data accuracy and financial record management, demonstrating a strong blend of healthcare knowledge and empathy.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
The Cleveland Clinic
08.2021 - 06.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Entered patient demographic and insurance data into electronic medical record system.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Greeted and assisted patients with check-in procedures.
Education
Associate Degree In Pre Nursing - Pre Nursing
Lake Washington Institute of Technology
Kirkland, WA07.2019
Associate A Degree In Mortuary Science - Mortuary Science And Embalming
Lake Washington Institute of Technology
Kirkland, WA06.2015
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Insurance verifying
- Patient confidentiality
- Patient Intake
- Payment Collection
- Medical insurance
- Healthcare industry understanding
- Multitasking and Organization
- Patient Registration
Timeline
Patient Service Representative
The Cleveland Clinic
08.2021 - 06.2024
Associate Degree In Pre Nursing - Pre Nursing
Lake Washington Institute of Technology
Associate A Degree In Mortuary Science - Mortuary Science And Embalming
Lake Washington Institute of Technology