Brittany Belvin
Summary
Detail-oriented professional with over 10 years in high-volume remote environments, excelling in client screening, relationship management, and compliance. Expertise in managing pipelines and conducting structured intake assessments to streamline complex processes. Strong skills in coaching, communication, CRM systems, and performance management, with an emphasis on talent acquisition and recruiting operations.
Overview
8
8
years of professional experience
Work History
Admissions Representative
Ultimate Medical Academy
07.2025 - 12.2025
- Guided prospective students through enrollment and admissions process, ensuring clarity and support in high-volume remote environment
- Conducted intake conversations to assess student goals, eligibility, and program fit
- Educated prospective students on program offerings and admissions requirements, fostering positive experiences and informed decisions
- Managed follow-up communications and engaged students throughout admissions pipeline to enhance retention and interest
- Built strong rapport with prospective students through consultative communication and relationship management
- Maintained accurate CRM documentation and activity records while meeting productivity and performance goals
Customer Service Representative
CVS
07.2024 - 07.2025
- Managed daily pipeline of inquiries and cases, ensuring timely follow-up and resolution to enhance client satisfaction
- Communicated complex information clearly to diverse individuals, enhancing customer experience and minimizing delays
- Conducted high-volume intake and screening of clients while assessing eligibility, documentation, and service needs in a fast-paced remote environment
- Collaborated with internal departments to streamline workflows, resulting in improved turnaround times for client requests
- Verified critical documentation and maintained regulatory compliance standards with 99%+ accuracy
- Utilized internal systems and databases to document interactions, track outcomes, and maintain organized records
Residential Sales Mentor
Charter Spectrum
01.2023 - 10.2024
- Mentored, coached, and developed a team of 15 representatives in a high-performance sales environment
- Conducted performance evaluations and coaching sessions to identify skill gaps and improve team results by 20%
- Trained representatives on communication strategies, systems navigation, and customer engagement techniques to ensure employee readiness
- Facilitated onboarding and training for new team members to enhance productivity and streamline workflow
- Aligned team objectives with organizational goals and operational standards through management of performance metrics
- Built strong working relationships with employees and leadership to support retention and performance growth
Pharmacy Advocate
Accredo Specialty Pharmacy
01.2020 - 01.2023
- Conducted detailed eligibility assessments and guided individuals through complex application and enrollment processes
- Coordinated documentation and approvals, ensuring compliance and accuracy throughout application processes
- Communicated with patients, providers, and internal departments to resolve issues and enhance service outcomes
- Assisted individuals through sensitive situations with professionalism, empathy, and strong problem-solving skills
- Managed high-volume workflows, upholding quality standards in fast-paced remote healthcare environment
- Maintained organized records and documentation while meeting productivity and accuracy benchmarks
Freight Customer Service Representative
FedEx Freight
08.2017 - 01.2020
- Managed high-volume customer communications, resolving shipment and service-related concerns to enhance customer experience
- Maintained accurate documentation, tracking information, and workflow records to ensure compliance in a deadline-driven environment
- Collaborated with cross-functional teams to streamline processes, contributing to improved service efficiency and customer satisfaction
- Assisted with conflict resolution and problem-solving to ensure timely service recovery and issue resolution
- Prioritized multiple tasks while maintaining organization, professionalism, and attention to detail
Education
Associate of Science - Medical Assistant
Everest University
High School Diploma -
Auburndale Senior High School
Auburndale, FLSkills
- Candidate screening
- Interview Coordination
- Onboarding support
- High-volume communication
- Pipeline Management
- Salesforce CRM
- Data reporting
- Compliance documentation
- Remote management
- Coaching development
- Conflict Resolution
- Relationship Building
Timeline
Admissions Representative
Ultimate Medical Academy
07.2025 - 12.2025
Customer Service Representative
CVS
07.2024 - 07.2025
Residential Sales Mentor
Charter Spectrum
01.2023 - 10.2024
Pharmacy Advocate
Accredo Specialty Pharmacy
01.2020 - 01.2023
Freight Customer Service Representative
FedEx Freight
08.2017 - 01.2020
Associate of Science - Medical Assistant
Everest University
High School Diploma -
Auburndale Senior High School