Claudia Garibay

• Answered constant flow of customer calls with minimal wait times.
• Met customer call guidelines for service levels, handle time and productivity.
• Developed and updated databases to handle customer data.
• Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.

• Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
• Organized meetings for executives and coordinated availability of conference rooms for participants.
• Kept reception area clean and neat to give visitors positive first impression.
• Improved office operations by automating client correspondence, record tracking and data communications.
• Assisted in the planning and execution of company events for improved employee morale and client relations.

• Performed deep-cleaning task for commerical and residential.
• Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
• Cleaned walls and ceilings with special reach tools following regular schedule.
• Provided excellent service by addressing client concerns promptly and professionally.
• Worked alongside other cleaning technicians to complete jobs in commerical or residential.
• Delivered quality customer service to address urgent needs and cleaning requests.
• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.

Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.

• Collaborated with HR leadership regarding candidate salary determinations.
• Recruitment of Auto Technicians I,II & III Marine Boat Technicians, Maintenance Technicians and Project Managers. 3rd party for all fleet technicians locations of the Los Angeles Sheriff's Department and New Jersey fleet locations.
• Onboarding applications on ADP
• Partner with media team to create recruiting ads for social media to increase talent pool

• Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances.
• Implemented innovative sourcing strategies that led to the discovery of top talent in competitive markets.
• Studied job descriptions and qualifications to determine applicant requirements.
• Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.

• Studied job descriptions and qualifications to determine applicant requirements.
• Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
• Collaborated with hiring managers to understand job requirements and expectations.
• Assisted with writing job postings and job descriptions for boards.
• Pre-screened resumes prior to sending to corporate hiring managers for consideration.
• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Worked well in a team setting, providing support and guidance.
• Excellent communication skills, both verbal and written.

• Answered high volume calls. Monitored front areas so that questions could be promptly addressed.
• Oversaw appointment scheduling and itinerary coordination for all personnel.
• Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Safety training videos and clerical testing for industrial and office candidates
• Processed weekly payroll
• Excellent communication skills, both verbal and written.
• Worked effectively in fast-paced environments.

• Developed and maintained relationships with external recruiters to obtain referrals to qualified candidates.
• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Pre-screened resumes prior to sending to Managers
• Direct Hire
• Conduct Safety walks for six warehouse locations
• Worked along side U.S. Customs
• Heavy administration and payroll discrepancies
• Light and Heavy Industrial