Brittany Benjamin
North Charleston,SC
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
5
5
years of professional experience
Work History
Customer Care Representative
Walmart
03.2021 - Current
- Maintained high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Customer Service Representative
IQOR
03.2019 - 03.2022
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Science -
Charleston Southern University
Charleston, SC12.2019
Fort Dorchester High School
North Charleston, SC05.2015
Skills
- Billing coordination
- Database Research
- Custom order management
- Customer Service
- Appointment Scheduling
- Data Entry
- Payment Processing
Timeline
Customer Care Representative
Walmart
03.2021 - Current
Customer Service Representative
IQOR
03.2019 - 03.2022
Bachelor of Science -
Charleston Southern University
Fort Dorchester High School
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