Brittany Bess
Kannapolis,NC
Summary
Accomplished professional with a proven track record at Microban International, adept in customer service and problem-solving. Skilled in order processing and critical thinking, successfully managed complex customer inquiries and streamlined supply chain processes. Demonstrated ability to enhance service quality and operational efficiency, leveraging active listening and data entry skills for optimal results.
Overview
8
8
years of professional experience
Work History
Global Customer Service Represenative
Microban International
Huntersville, NC
09.2022 - Current
- Manage the processing of customer purchase orders from receipt to final invoicing.
- Create and distribute quarterly and monthly customer royalty invoices.
- Consult with production, quality, and regulatory teams regarding product availability and documentation.
- Collaborate with production and logistics teams to process customer sample requests through CRM and ERP systems.
- Provide internal support to the commercial team, facilitating customer-related forms and account updates.
Estimator
Reece Plumbing
Charlotte, NC
04.2021 - 09.2022
- Analyze project-related documents to prepare time, cost, and labor estimates.
- Communicate with developers and contractors to deliver projects on time and on budget.
- Generate detailed Bills of Material, including piping, valves, and fixtures.
- Manage addendums, communicate with contractors, submit submittals, and track project timelines.
- Work with the logistics department to determine shipping methods and costs.
Account Manager
Piedmont Polymers & Fabrication
Charlotte, NC
09.2019 - 03.2020
- Manage and coordinate transportation activities for timely and cost-effective delivery.
- Collaborate with suppliers, carriers, and internal teams to optimize supply chain processes.
- Monitor inventory levels and assist in demand planning to prevent stockouts or excess inventory.
- Utilize supply chain software to track shipments and resolve issues.
- Negotiate with suppliers and carriers to secure favorable terms and pricing.
Senior Customer Service Representative
DyStar
Charlotte, NC
10.2018 - 09.2019
- Liaised with customers and internal teams to ensure on-time product delivery.
- Managed inquiries, orders, and customer requests.
- Reviewed and processed customer orders, including customs clearance and billing charges.
- Investigated and resolved customer complaints, improving service quality.
- Established and communicated service metrics, monitoring and analyzing results.
Senior Customer Service Representative
Momentive Performance Materials
Huntersville, NC
10.2017 - 10.2018
- Managed order requests, modifications, and cancellations in SAP.
- Completed customs paperwork for material export and import.
- Communicated with customers on requirements, order status, and pricing issues.
- Built and maintained strong customer relationships through various communication channels.
- Assisted in defining standard operating procedures and participated in ISO audits.
Supply Chain Analyst
SABIC Innovative Plastics, GE Plastics
Huntersville, NC
11.2016 - 10.2017
- Processed purchase orders in SAP and maintained records of outstanding orders.
- Investigated and resolved customer complaints, identifying patterns and trends.
- Coordinated transportation and forwarding services to ensure timely material delivery.
- Balanced cost and service for customer and company best interests.
- Liaised with custom brokers for updated reporting procedures and valuations.
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Order Processing
Timeline
Global Customer Service Represenative
Microban International
09.2022 - Current
Estimator
Reece Plumbing
04.2021 - 09.2022
Account Manager
Piedmont Polymers & Fabrication
09.2019 - 03.2020
Senior Customer Service Representative
DyStar
10.2018 - 09.2019
Senior Customer Service Representative
Momentive Performance Materials
10.2017 - 10.2018
Supply Chain Analyst
SABIC Innovative Plastics, GE Plastics
11.2016 - 10.2017