Summary
Overview
Work History
Education
Skills
Personal Interest
Licensing
Timeline
Generic

Brittany Birch

Kennesaw,GA

Summary

I'm and compassionate Sales Representative with four years of experience in customer satisfaction. I have and exceptional ability to work independently without supervision. A positive and confident personality blended with a strong work ethic.

Overview

6
6
years of professional experience

Work History

Insurance Customer Service Representative

TTEC
08.2023 - Current
  • Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Responded to customer requests for products, services, and company information.
  • Fostered strong relationships with clients, providing personalized service and assistance on various insurance products.

Sales Representative

Things Remembered
10.2019 - 02.2023


  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Operated POS system with 100% accuracy and zero mistakes. Opened store on 30% of shifts, including opening cash drawer and front door while fulfilling 30-point opening checklist.
  • Contributes to team effort by accomplishing related results as needed.

Cashier

McDonald's
08.2017 - 12.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Actively listen to and proactively respond to customers’ complaints and suggestions with a view to ensure customer loyalty and repeat business.
  • Answer any questions that the customers may have regarding the ingredients or availability of certain food items on the menu.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

North Cobb High School
Kennesaw, GA
05.2015

Skills

  • Time Management
  • Organization
  • Interpersonal Skills
  • Active listening and communication
  • Team player
  • Ability to stay composed and objective
  • Building Customer Loyalty
  • MS Office (Word, Powerpoint, Excel,Teams)

Personal Interest

  • Charity Weekend Volunteer Work
  • Traveling & Swimming
  • Reading Fiction Novels

Licensing

Property an Casualty

Timeline

Insurance Customer Service Representative

TTEC
08.2023 - Current

Sales Representative

Things Remembered
10.2019 - 02.2023

Cashier

McDonald's
08.2017 - 12.2019

High School Diploma -

North Cobb High School

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Brittany Birch