Brittany Bishop
Colfax,LA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Grant Family Pharmacy
Bentley, LA
11.2018 - 03.2024
- Provide customer service to the public and providing a welcoming environment to all customers
- Over the inventory of over-the-counter drugs and reordering inventory, send back expired drugs, run the register along with counting the register down
- Answer telephones, assist customers and making a phone call to remind customers of their prescriptions
- Process prescriptions, fill prescriptions, and insurance claims
- Communicate between pharmacies and doctors offices
- Assist with cleaning all areas
- Deposit checks into the bank online with making sure the deposit is correct
- Maintained pharmacy inventory by restocking shelves with medications and supplies.
- Verified accuracy of patient information on prescription orders.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Received verbal prescriptions from physicians or nurse practitioners via telephone, fax or electronic means.
- Performed administrative duties such as filing, data entry, answering phones.
- Assisted patients in understanding their medication instructions and usage directions.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Followed safety protocols when handling hazardous drugs or materials in accordance with OSHA standards.
- Resolved customer complaints regarding product quality or quantity issues.
- Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
- Answered questions from customers regarding insurance coverage eligibility requirements.
Certified Pharmacy Technician
Fred's pharmacy
Bentley, LA
12.2013 - 11.2018
- Provided customer service to the public.
- Data inputting, filling prescriptions, processing prescriptions, and insurance claims.
- Answering telephones.
- Ran the register and counted down the register.
- Assisted pharmacist in their continued education.
- I was over the time my meds program I assisted in MTMs with the pharmacist with preparing the needed documentation.
- I was over inventory, returns, and expired drugs, refrigerator, and freezer temperatures.
- I was over making sure we received our invoices and everything matched up and receiving our credits back.
- I was over the Part B medicare, and the processing and documentation
- Assisted customers in getting insurance issues, provided assistance in getting coupons on medication
- Made sure everyone's timesheets and hours were correct before sending them to corporate to ensure everyone was paid.
- Overseen the contacting corporate if we had any computer issues or needing maintenance repairs.
- I was put in control of shutting down our store by my DM to ensure a smooth transition from records, prescriptions, expires, transfers, DA Box to the hands of the DM of Walgreens was successful.
- Provided medication and other healthcare products to customers accurately and efficiently.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Verified accuracy of patient information on prescription orders.
- Prepared and processed medical insurance claim forms and records.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Established or maintained medications and other patient profiles.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Entered prescription information into computer databases.
- Answered telephones to respond to questions or requests.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
- Prepared prescription transfers to other pharmacies.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
- Maintained clean and organized pharmacy shelving and work areas.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Ensured accurate billing information was included on prescription orders prior to processing them.
- Answered questions from customers regarding insurance coverage eligibility requirements.
- Received verbal prescriptions from physicians or nurse practitioners via telephone, fax or electronic means.
- Processed third-party insurance claims for reimbursement of pharmaceuticals.
Education
Diploma - Pharmacy Technician
Unitech Training Academy
Alexandria10-2013
High School Diploma -
Winnfield Senior High School
05-2005
Certificate - Certified Nursing Assistant
Huey P. Long Technical College
Winnfield, LA12-2004
Skills
- Point of sale systems proficiency
- Drug Inventory Control
- Patient paperwork
- Insurance Verification
- Medication Dispensing
- Prescription Verification
- Team Collaboration
- Insurance Billing
- Call handling
- Data Entry
- Customer Service
- Accounts Payable
- Confidentiality understanding
References
- Rocky Riche, PIC Ray's Pharmacy in Ball, 318-640-1174
- Kelley Bradford, PIC Ray's Pharmacy in Tioga, 318-640-5882
- Casey Kendall, PIC Ray's Pharmacy in Alexandria, 318-619-7772
- Heather Lachney, CPhT 318-613-2398
- Anna Molan, Accounting in Alexandria, 318-769-2237
Certification
- Certified Pharmacy Technician 2024
Accomplishments
- Published a book Surviving The Storms To Be Heard on Amazon, 2021.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Writing, spending time with family.
I enjoy writing in my spare time. I published my first book Surviving The Storms To Be Heard on Amazon on June 3, 2021. The book is a reflection of my life events where I learned from my past and what helped me move forward throughout my own personal struggles. I enjoy spending time with my family.
Timeline
Certified Pharmacy Technician
Grant Family Pharmacy
11.2018 - 03.2024
Certified Pharmacy Technician
Fred's pharmacy
12.2013 - 11.2018
Diploma - Pharmacy Technician
Unitech Training Academy
High School Diploma -
Winnfield Senior High School
Certificate - Certified Nursing Assistant
Huey P. Long Technical College
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