Melanie Macfarlane
Orem
Summary
Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions.
Overview
9
9
years of professional experience
1995
1995
years of post-secondary education
1
1
Certification
Work History
Certified Pharmacy Technician
Walgreens
Provo
12.2023 - 04.2025
- Trained new pharmacy technicians on procedures and customer service standards.
- Collaborated with team members to streamline workflow and improve efficiency.
- Worked with insurance companies to process claims.
- Assisted pharmacist with clearing high volume of prescriptions.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Supported pharmacy operations by answering phone calls and directing queries.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medication.
- Administered flu shots and other vaccinations in accordance with pharmacy regulations.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
Pharmacy Technician
CVS Pharmacy
Provo
08.2017 - 12.2023
- Assist pharmacist. Follow workflow guidelines, laws, company policies.
- Type, process, count, prepare prescriptions for customer pickup.
- Cashier and assure patients understand medications by pharmacist counsels. Handle customer complaints/concerns calmly and empathetically to find resolution.
- Take care of inventory (transfers, cycle counts, transfers, order checkin, ordering medications, etc)
- Work together as a team with fellow technicians to complete all tasks.
- Proficient in processing insurance claims (Medicare B and D, government, and private).
- Cross trained front store/pharmacy.
- Work both CVS core stores and Target locations
Pharmacy Technician
CVS (Target) pharmacy
Orem
08.2017 - 12.2023
- Cashier and assure patients understand medications by pharmacist counsels. Handle customer complaints/concerns calmly and empathetically to find resolution.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted in training new employees on pharmacy procedures.
- Performed data entry for patient profiles into the pharmacy software system.
- Proficient in processing all insurance claims
- Administered immunizations following protocol.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses
- Traveled to all northern Utah CVS as needed to cover shifts/train as directed
Pharmacy Technician
Rite Aid
Orem
07.2016 - 07.2017
- Assist pharmacist with all pharmacy needs as directed.
- Type, process, count, and sell prescriptions to patients.
- In charge of medication inventory.
- Maintained accurate patient records and updated medication profiles.
- Operated pharmacy software for prescription processing and billing tasks.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Organized work areas so that everything was easily accessible when needed.
- Received payment from customers and processed credit card transactions when necessary.
Education
Weber Basin High School
Ogden, UTSkills
- Prescription processing
- Insurance claim processing
- Medication preparation
- Inventory management
- Team collaboration
- Workflow optimization
- Training facilitation
- Data entry
- Filling prescriptions
- Patient paperwork
- Multitasking and organization
- Point of sale systems proficiency
- Pharmacy software proficiency
- Resolving customer issues
- Proper immunization administration
Certification
- Ptcb Certification, 06/17
- CPR Certification, 09/24, Red Cross
- Immunization Certification 8/24, APHA
Timeline
Certified Pharmacy Technician
Walgreens
12.2023 - 04.2025
Pharmacy Technician
CVS Pharmacy
08.2017 - 12.2023
Pharmacy Technician
CVS (Target) pharmacy
08.2017 - 12.2023
Pharmacy Technician
Rite Aid
07.2016 - 07.2017
Weber Basin High School