LATONYA HAMPTON
East Dublin,GA
Summary
CUSTOMER SERVICE CERTIFIED PHARMACY TECHNICIAN
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills. As well as an Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
25
25
years of professional experience
Work History
Certified Pharmacy Technician
DLH Solutions,Inc./Meds By Mail
Dublin, GA
11.2021 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support and assistance with refill requests.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and completed patients profiles as well as entered allergy information in various company software
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Operated mail room equipment or machines to perforate, stuff envelopes or apply postage.
- Assisted customers in recovering lost packages by checking tracking numbers.
- Entered change of address orders into computers.
Lead Certified Pharmacy Technician
Walmart
Dublin, GA
08.2014 - 11.2021
- Established and updated patient profiles, medications and insurance details.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Supervised inventory levels to maintain adequate supply of medications and medical supplies.
- Received, reviewed, dispensed and labeled over 600 prescriptions daily.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Maintained clean and organized pharmacy shelving and work areas.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Operated cash registers to accept payments from customers.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
Nurse Aide Trainee
Shamrock Nursing Home
Dublin, GA
01.2013 - 01.2013
- Answered signal lights, bells or intercom systems to determine resident needs.
- Observed and reported unusual symptoms and changes to charge nurse.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Used mobility devices to transport patients.
- Distributed drinking water and nourishment to residents.
- Helped residents walk with or without self-help devices.
- Assisted residents in preparing for activities and social programs.
- Supported non-ambulatory residents in range of motion exercises.
Patient Care Assistant
AFLAC, The Lighthouse
DUBLIN, GA
01.2008 - 01.2013
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Engaged with patient family and friends to provide courteous visit experience.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Played games with patients to boost mood, improve memory and provide light entertainment.
- Organized games and other activities to engage clients and offer mental stimulation.
Nurse Aide Trainee
Scott Nursing Home
Adrian, GA
01.1999 - 01.1999
- Obtained client medical history, including medication information, symptoms and allergies
- Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in patient charts
- Volunteer
- Volunteered in the geriatric (Alzheimer's Unit) and Assisted with Recreation Activities at Department of Veterans Administration Dublin, 192 hours of patient care volunteering at AFLAC, The Lighthouse
- 4-hour licensed credit training in Child and Adult Care food program
Education
Help Desk Analyst -
Heart of Georgia Technical College
Certificate: A+ Comptia -
Heart of Georgia Technical College
Associates Degree -
Diploma - Pharmacy Tech
Oconee Fall Line Technical College
Certified Pharmacy Tech -
Oconee Fall Line Technical College, Fall Line Technical College
Certificate: Health Care Assistant -
Fall Line Technical College
Diploma - Business Administrative Assistant
Heart of Georgia Technical College
Skills
- Prescription Management
- Quality Assurance and Control
- Aseptic Techniques
- Point of Sale Systems Proficiency
- Insurance Verification
- Insurance Billing
- Problem-Solving Skills
- Pharmacy Operations
- HIPAA Regulations
- Filling Prescriptions
- Drug Inventory Control
- Customer Service
- Microsoft Office Expertise
- Inbound and Outbound Calling
- Documentation
- Problem Resolution
- Data Entry
- Problem-Solving Abilities
- Medical Terminology Knowledge
- Computer Proficiency
- Office Equipment Proficiency
Timeline
Certified Pharmacy Technician
DLH Solutions,Inc./Meds By Mail
11.2021 - Current
Lead Certified Pharmacy Technician
Walmart
08.2014 - 11.2021
Nurse Aide Trainee
Shamrock Nursing Home
01.2013 - 01.2013
Patient Care Assistant
AFLAC, The Lighthouse
01.2008 - 01.2013
Nurse Aide Trainee
Scott Nursing Home
01.1999 - 01.1999
Help Desk Analyst -
Heart of Georgia Technical College
Certificate: A+ Comptia -
Heart of Georgia Technical College
Associates Degree -
Diploma - Pharmacy Tech
Oconee Fall Line Technical College
Certified Pharmacy Tech -
Oconee Fall Line Technical College, Fall Line Technical College
Certificate: Health Care Assistant -
Fall Line Technical College
Diploma - Business Administrative Assistant
Heart of Georgia Technical College
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