BRITTANY BLANTON

*Initially I was hired for the receptionist position. After a year, I was trained to assist in the lab where alcohol and drug testing was performed. Due to my willingness to learn more about the business, I was trusted with some administrative responsibilities as well. My duties consisted of:

• Opening and closing the clinic
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Assisted patients in completing medical paperwork (medical history, medications, surgeries, etc).
• Assigned patient's information to their designated station.
• Handled cash transactions and maintained sales and payments records accurately.
• Maintained visitor log and transaction log for security purposes.
• Organized, maintained and updated information in computer databases (Google suite).
• Confirmed appointments, communicated with clients, and updated client records.
• Checking and responding to faxes and emails.
• Resolved customer problems and complaints.
• Maintained confidentiality of information regarding clients and company (HIPAA).
• Managed multiple tasks and met time-sensitive deadlines.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Contacted companies in regards to their accounts - billing (Invoice2GO), and/or test results
• Compiled, recorded, and requested medical charts and reports (such as compliance reports).
• Familiar with Excel, Microsoft Word, Google Suite, PowerPoint.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Helped office staff prepare reports and presentations for internal or client-related use.

*After transferring schools, I returned to Cato Fashions, but to a different location. In August 2019, I started at the store in Stockbridge and continued as a sales associate. Then stores had to shut down due to COVID-19 and when they reopened (September 2020), the Ellenwood location needed more employees. They requested me to be transferred back, however, it was to be an assistant manager. The additional responsibilities included:

• Keyholder for opening and closing the store
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Processing and handling shipments, special orders, and initiating markdowns.
• Understanding cashier statistic.
• Loss Prevention
• Handling bank deposits
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Assisted in organizing and overseeing assignments to drive operational excellence.

• Gained knowledge of the fashion industry
• Recommended complementary purchases to customers, increasing revenue.
• Managed markdowns, unpacking shipments, and storing layaways
• Prepared merchandise for sales floor by pricing or tagging.
• Engaged with customers to effectively build rapport and lasting relationships.
• Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
• Answered customer questions about sizing, accessories, and merchandise care.
• Helped customers locate products and checked store systems for merchandise at other sites.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Solved customer challenges by offering relevant products and services such as calling other locations or processing orders.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Assessed customer needs and utilized suggestive selling techniques to drive sales including social media platforms.
• Managed returns, exchanges and refunds in accordance with store policy.
• Managed efficient cash register operations.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Monitored customers for signs of security concerns and escalated issues to management.
• Performed cash, card, and check transactions to complete customer purchases.
• Created aninviting environment for customers by maintaining store organization and cleanliness.

*January of 2018 I left Cato Fashions to attend college and live on campus.

This catering business was managed by my mother, who was also the head chef. My role was to:

• Assisted with staff recruitment and training for kitchen stations and supporting roles.
• Enforced sanitation practices to safeguard employees and patrons.
• Coordinated kitchen workflows, fostering swift service and high-quality food preparation.
• Developed seasonal and promotional menus to increase sales.
• Drafted catering menus for weddings, parties, and banquets.
• Monitored inventory levels
• Prepared ingredients and cooked meals according to established recipes.
• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
• Provided efficient and courteous service to clientele at all times.