Brittany Boland
Gaffney,SC
Summary
Experienced regional manager with a strong background in affordable housing compliance, lease administration, vendor management, and resident relations.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Regional Manager
CAHEC Management
Columbia, SC
08.2009 - Current
- Managed resident relations and resolved escalated community concerns.
- Monitored team progress toward goals and objectives established by executive management, ensuring alignment with regional priorities
- Managed vendor relationships to ensure timely maintenance, repairs, and service contract fulfillment
- Trained staff on CAHEC Management procedures, policies, and reporting requirements
- Delegated work to staff, setting priorities and goals.
- Minimized turnover through effective training and employee engagement programs.
- Assisted property managers and improved site-level leasing practices.
- Created and maintained relationships with key customers in the region.
- Reviewed compliance files for housing program requirements and audit readiness.
- Ensured compliance with all applicable laws related to employment practices within the region.
- Resolved conflicts between customers and employees within the region.
- Maintained professionalism in customer and vendor interactions, enhancing trust and collaboration through effective communication
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Inspected properties and enforced safety, quality, and upkeep standards
- Mentored and coached staff members throughout the region.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Resolved customer inquiries and complaints requiring management-level escalation.
Receiver
Hamricks Distribution
Gaffney, SC
06.2006 - 08.2009
- Verified product counts, sizes, and condition during receiving inspections.
- Verified shipment contents against paperwork, ensuring inventory accuracy and maintaining records.
- Recorded receipt of merchandise into computer system, contributing to accurate inventory tracking.
- Identified and separated damaged merchandise, reporting discrepancies to supervisors for resolution.
- Sorted, labeled, and routed stock to correct warehouse locations.
- Received incoming freight at Hamricks Distribution and checked shipments against packing lists.
Bookkeeper
Ingles Supermarket
Gaffney, SC
01.2005 - 03.2006
- Supported accounting and bookkeeping duties to keep office records organized.
- Counted cash tills accurately at the end of each shift. and handled deposits according to the procedure.
- Assisted with cash handling and customer service at the register.
- Answered incoming phone calls and routed messages.
- Replenished shelves with products to maintain inventory levels.
Education
High School Diploma -
Upstate Association of Homeschools
Spartanburg, SC 05-2004
Some College (No Degree) - Cosmetology
Cleveland Community College
Shelby, NCSome College (No Degree) - Property Management
Spartanburg Community College
Spartanburg, SC Skills
- Affordable housing compliance
- Lease administration
- Property inspections
- Vendor management
- Financial oversight
- Resident relations
- Staff training and supervision
- Customer and vendor relations
- Marketing leadership
- Customer and vendor relations
- Marketing leadership
Certification
- SC Property Management License
- Accredited Residential Manager (ARM) Designation
Timeline
Regional Manager
CAHEC Management
08.2009 - Current
Receiver
Hamricks Distribution
06.2006 - 08.2009
Bookkeeper
Ingles Supermarket
01.2005 - 03.2006
High School Diploma -
Upstate Association of Homeschools
Some College (No Degree) - Cosmetology
Cleveland Community College
Some College (No Degree) - Property Management
Spartanburg Community College