Brittany Bowens
Jacksonville
Summary
Customer Service and Claims Representative bringing top-notch skills in oral and written communication, active listening and problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
11
11
years of professional experience
Work History
Revenue Collector
City of Jacksonville
05.2024 - Current
- Assisted customers with complex title issues, providing guidance on necessary steps to resolve problems.
- Ensured compliance with state laws by verifying required documentation for vehicle title transfers and registrations.
- Improved customer experience by patiently guiding individuals through complex forms and processes related to their specific needs.
- Expedited wait times for customers by quickly processing various forms and paperwork related to motor vehicles.
Inventory Control Specialist
Baker Distributing Co
01.2023 - 10.2023
- Completed physical inventory counts each month.
- Audited and corrected discrepancies in inventory numbers.
- Completed daily cycle counts to maintain accuracy of records.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
National Accounts Claims Sr Associate
Allstate Benefits
09.2015 - 12.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Interpret and apply laws,rules, and regulations as well as evaluate claims from initial report to final determination.
- Responsible for analyzing,processing,researching, adjusting and adjudicating claims which will result in payment or non-payment of a claim
- Determine whether the claims are covered under the policies issued to the policyholder.
- Engaged in learning and development opportunities to promote continued performance improvement.
Switchboard Operator
Ascension St Vincent Hospital
06.2021 - 07.2022
- Facilitated emergency response efforts by swiftly connecting callers to relevant personnel or services when necessary.
- Created and maintained company phone directory with current extensions and staff information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Announced important information and emergency notifications over PA system.
- Documented messages and forwarded to correct individual.
Cashier
Home Depot
06.2015 - 06.2016
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
Customer Service Representative
Interval International
09.2013 - 02.2015
- Answered constant flow of customer calls with minimal wait times.
- Explained the timeshare exchange process.
- Developed top-tier negotiating skills and turned customer objections into sales opportunities.
- Displayed high-level expertise with vacation and timeshare sales techniques and industry regulations.
- Helped customers navigate choices between services with support for questions such as terms, pricing and availability.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
- Checked prices and calculated totals for accurate invoice processing.
- Booked and exchanged timeshares
Education
Bachelor of Science - Health Care Admin
University of Arizona Global Campus
Arizona City, AZSkills
- Ability to work in fast paced/deadline driven environment
- Ability to work independently or in team oriented environment
- Ability to interpret and apply laws, rules, and regulations
- Basic policy coverage and insurance regulations
- Verbal/written telephone communication skills
- Attend training sessions as participant
- Basic individual claim authorization
- Ability to prioritize and handle multiple tasks
Timeline
Revenue Collector
City of Jacksonville
05.2024 - Current
Inventory Control Specialist
Baker Distributing Co
01.2023 - 10.2023
Switchboard Operator
Ascension St Vincent Hospital
06.2021 - 07.2022
National Accounts Claims Sr Associate
Allstate Benefits
09.2015 - 12.2022
Cashier
Home Depot
06.2015 - 06.2016
Customer Service Representative
Interval International
09.2013 - 02.2015
Bachelor of Science - Health Care Admin
University of Arizona Global Campus
Similar Profiles
Ila Hawkins RileyIla Hawkins Riley
Activities Specialist at City of JacksonvilleActivities Specialist at City of Jacksonville
Colton JohnsonColton Johnson
Equipment Operator at City of JacksonvilleEquipment Operator at City of Jacksonville
Elishma SmithElishma Smith
Program Aide Driver at City of JacksonvilleProgram Aide Driver at City of Jacksonville