Brittany Brockington
Stone Mountain,GA
Summary
Skilled in claims investigation and estimating repair costs, I excelled at Lemonade Insurance by negotiating equitable settlements and enhancing customer satisfaction. Demonstrating technical knowledge and empathy, I efficiently managed high-volume claims and significantly improved claim processing efficiency. My expertise in property valuation and large loss contents handling has consistently contributed to positive outcomes and company growth.
Overview
11
11
years of professional experience
Work History
Homeowners Claim Adjuster
Lemonade Insurance
12.2021 - Current
- Negotiated fair settlements for both homeowners and the insurance company, balancing financial interests while maintaining positive relationships.
- Provided excellent customer service by addressing client concerns empathetically and professionally during stressful situations.
- Collaborated with contractors to expedite repairs, ensuring client satisfaction and timely claim resolution.
- Improved customer satisfaction by efficiently managing homeowner claims and providing timely resolutions.
Homeowners Claim Adjuster
Allstate Insurance
12.2019 - 12.2021
- .Maintained a high level of professionalism and ethics while handling sensitive homeowner information and complex claim situations.
- Maintained accurate records of all claim-related documentation to ensure compliance with company policies and industry regulations.
- Managed a high volume of claims simultaneously, prioritizing tasks effectively to meet deadlines and maintain customer satisfaction.
- Evaluated insurance policies and analyzed damages to determine coverage.
Large Loss Adjuster
State Farm Insurance Inc
02.2013 - 12.2019
- Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
- Ensured compliance with state regulations and company policies through diligent review of all claim-related materials.
- Assisted clients in understanding their insurance coverage by explaining complex terms and conditions clearly and concisely.
- Improved claim processing efficiency by conducting thorough investigations and promptly addressing discrepancies.
- Contributed to company growth by identifying opportunities for improvement in adjuster training programs or materials.
- Resolved disputes with policyholders, negotiating equitable settlements within policy guidelines.
- Documented information gathered in field and uploaded data to company database for efficient processing using Xactanalysis.
Education
High School Diploma -
Seminole State College of Florida
Sanford, FLSkills
- Claims Investigation
- Estimating Repair Costs
- Technical knowledge
- Property valuation
- Large loss contents handling
Timeline
Homeowners Claim Adjuster
Lemonade Insurance
12.2021 - Current
Homeowners Claim Adjuster
Allstate Insurance
12.2019 - 12.2021
Large Loss Adjuster
State Farm Insurance Inc
02.2013 - 12.2019
High School Diploma -
Seminole State College of Florida
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