Summary
Overview
Work History
Education
Accomplishments
Certification
Timeline
Generic

Brittany Brown

Stafford

Summary

Seeking a challenging Claims Adjuster position where I can leverage my expertise in managing complex liability claims and driving process improvements.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Casualty Claims Adjuster

GEICO
Katy
05.2025 - Current
  • Evaluated casualty claims to determine coverage and liability.
  • Investigated incidents by gathering statements and evidence from involved parties.
  • Reviewed medical records and repair estimates for accuracy and relevance.
  • Communicated claim decisions clearly to policyholders and stakeholders.
  • Interpreted policy language and applied relevant state laws in making decisions on claims.
  • Negotiated settlements with claimants

ICS Claims Specialist/ Emergency Roadside Rep

Geico
Katy
06.2019 - 05.2025
  • Investigate claims to determine if we the insurer are responsible for a loss.
  • Collect information about claims which includes recorded statements from all parties involved as well as any substantial information related to a loss.
  • Verify policy coverage to determine what is covered on a claim.
  • Coordinate repairs for damaged vehicles.
  • Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
  • Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
  • Assist customers with dispatching providers out for roadside service.

Front End Manager

Fiesta Mart
Houston
02.2009 - 07.2019
  • Oversaw daily front-end operations, ensuring efficient customer service and checkout processes.
  • Trained and mentored staff on best practices for customer interactions and sales techniques.
  • Interviewed potential candidates.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Analyzed shift performance data to optimize staffing levels and improve service times.
  • Collaborated with management to develop promotional campaigns that boosted sales revenue.
  • Managed inventory levels at front registers, reducing stock discrepancies through proactive monitoring.

Education

Some College (No Degree) - Business Management

Texas Southern University
Houston, TX

Accomplishments

  • 2024- Associate circle of excellence and Exceptional Performance Reward
  • 2023- Exceptional Performance Reward and Director's Club
  • 2022-Chairman's Club Silver Tier
  • 2021- Chairman's Club Bronze Tier

Certification

  • Property and Casualty
    TX- Resident License issued 10/31/2023
    DE- issued 7/8/25
    SC- issued7/7/25
    NH-issued 7/8/25
    OK- issued 11/07/19
    RI- issued 7/9/25
    CT- issued 7/7/25
    VT-issued 7/7/25
    KY-issued 7/8/25
    NM-issued 11/14/25
    WY- issued 11/18/19
  • NC- line of authority n/a issued 7/10/25

Timeline

Casualty Claims Adjuster

GEICO
05.2025 - Current

ICS Claims Specialist/ Emergency Roadside Rep

Geico
06.2019 - 05.2025

Front End Manager

Fiesta Mart
02.2009 - 07.2019

Some College (No Degree) - Business Management

Texas Southern University

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Brittany Brown