Brittany Brown
Willow Grove,PA
Summary
Managed sensitive information and prioritized competing demands while operating multiple systems with precision in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Direct Support Professional
Care Point Home Care
Wyncote, PA
08.2025 - Current
- - Assist clients with daily living activities, personal care, and mobility support.
- - Provide medication reminders and observe changes in client condition.
- - Prepare meals, complete errands, and maintain safe home environments.
- - Document services accurately and communicate effectively with supervisors.
Direct Support Professional
Constantly Caring Home Care
Philadelphia, PA
02.2023 - 07.2025
- - Supported clients with activities of daily living and personal care needs.
- - Provided companionship, emotional support, and medication reminders.
- - Maintained accurate documentation in compliance with care plans.
Medicare Enrollment Specialist
AmeriHealth Caritas
Philadelphia, PA
04.2023 - 09.2024
- - Processed Medicare enrollment applications with a high level of accuracy.
- - Reviewed and completed requests for additions, changes, and terminations.
- - Resolved member inquiries using strong problem-solving and attention to detail.
- - Collaborated with internal departments to ensure timely issue resolution.
Front Desk / Clinic Support - Ophthalmology
Temple University Hospital
Philadelphia, PA
11.2020 - 09.2022
- - Checked patients in and coordinated clinic flow.
- - Collected copayments and processed prior authorizations.
- - Scanned documents into electronic health records.
- - Processed eyeglass orders and maintained clinic organization.
Medicare Enrollment Specialist (Temporary)
Health Partners
Philadelphia, PA
09.2019 - 11.2019
- - Enrolled eligible members into Medicare and Medicaid health plans.
- - Entered and updated demographic information including addresses and dates of birth.
- - Verified eligibility and enrollment accuracy with sales agents.
Customer Service Reservation Agent
Gate 1 Travel
Fort Washington, PA
02.2018 - 02.2019
- - Booked flights, hotels, and complete travel itineraries.
- - Processed payments and reviewed trip details with customers.
- - Handled up to 50 calls daily while maintaining service quality.
Licensing Administrator
The Results Companies
Blue Bell, PA
06.2017 - 11.2017
- - Completed and reviewed applications for state health licenses.
- - Maintained accurate records and monitored expiration dates.
Call Center Supervisor
The Results Companies
Blue Bell, PA
08.2016 - 06.2017
- - Trained employees on service standards and call handling procedures.
- - Approved timecards and scheduled breaks and lunches.
- - Provided coaching and support for escalated customer issues.
HR Administrative Assistant (Contract)
Stivers Staffing / TeleRx at Merck
Horsham, PA
02.2016 - 05.2016
- - Responded to employee inquiries regarding pay, employment, and loan verification.
- - Maintained strict confidentiality of sensitive employee records.
- - Performed administrative tasks including filing, scanning, and data entry.
Education
High School Diploma -
Hope Charter High School
Philadelphia, PASkills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Call center operations experience
- Call center environments
- Data entry
- Scheduling
- Verbal and written communication
- Administrative skills
- Office organization
- HR policies
- Benefits administration
- Computer literacy
- Problem-solving
- Multitasking
- Organizational skills
- Team collaboration
- Excellent communication
- Professionalism
- Document preparation
Timeline
Direct Support Professional
Care Point Home Care
08.2025 - Current
Medicare Enrollment Specialist
AmeriHealth Caritas
04.2023 - 09.2024
Direct Support Professional
Constantly Caring Home Care
02.2023 - 07.2025
Front Desk / Clinic Support - Ophthalmology
Temple University Hospital
11.2020 - 09.2022
Medicare Enrollment Specialist (Temporary)
Health Partners
09.2019 - 11.2019
Customer Service Reservation Agent
Gate 1 Travel
02.2018 - 02.2019
Licensing Administrator
The Results Companies
06.2017 - 11.2017
Call Center Supervisor
The Results Companies
08.2016 - 06.2017
HR Administrative Assistant (Contract)
Stivers Staffing / TeleRx at Merck
02.2016 - 05.2016
High School Diploma -
Hope Charter High School