Brittany Butler
Mullica Hill
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Budtender
Cannabist
12.2024 - Current
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
Bar Manager
Conewago Inn
01.2023 - 09.2024
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Lead Patient Care Coordinator
Organic Remedies
05.2020 - 02.2023
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the dispensary.
- Developed strong relationships with suppliers to ensure consistent stock levels at competitive prices.
- Trained employees on proper cannabis handling procedures, resulting in higher product quality and customer satisfaction.
Business Banking Manager
Northwest Bank
11.2018 - 05.2020
- Met with customers to assess needs and propose customized solutions.
- Structured and finalized secured and unsecured loans.
- Acted as a mentor to junior team members, providing guidance and support in their professional development efforts while fostering a positive work environment.
- Collaborated with cross-functional teams to develop new product offerings tailored to small business customers'' needs.
Personal Banker
Wells Fargo
11.2014 - 11.2018
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
Education
High School Diploma -
Dallastown Area High School
06-2014
Skills
- Customer service
- Team leadership
- Problem-solving
- Critical thinking
- Data entry
Timeline
Budtender
Cannabist
12.2024 - Current
Bar Manager
Conewago Inn
01.2023 - 09.2024
Lead Patient Care Coordinator
Organic Remedies
05.2020 - 02.2023
Business Banking Manager
Northwest Bank
11.2018 - 05.2020
Personal Banker
Wells Fargo
11.2014 - 11.2018
High School Diploma -
Dallastown Area High School
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