Dedicated Medical Assistant with proven expertise in patient care, honed at North Chattahoochee Family Physicians. Proficient in medical terminology and patient scheduling, demonstrating exceptional customer service and teamwork abilities. Exceptional at HIPAA-compliant procedures and customer service, showcasing the ability to streamline patient scheduling and enhance care coordination. Spearheaded the COVID vaccine clinic, demonstrating leadership and proficiency in EMR systems. CPR certified, with a knack for mastering new technologies and improving clinical workflows. Works well in team setting and eager to help wherever help is needed.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Assistant
North Chattahoochee Family Physicians
09.2012 - Current
Patient Care and Support: Assist in delivering compassionate care to patients, including obtaining vital signs, preparing patients for exams, and providing health education under provider guidance (calling patients to discuss lab or imaging results, explain certain procedures and diagnoses if patients have questions, etc).
Clinical Duties: Perform routine clinical tasks such as administering injections, conducting EKGs or spirometry, administering and interpreting TB skin tests, and preparing specimens for lab testing. Collect and document patient vital signs, and health history (allergies, medications, family and personal history, surgical history, risk factors). Communicate with patients via telephone or email, or face-to-face.
Administrative Tasks: Schedule appointments, manage patient records in the Athena EMR (Centricity) system. Prepare and construct legal letters for the physicians (medical clearance letters, letters of medical necessity, emotional support animal letters, adoption letters, appeal letters, etc.) Assist manager with interviews for new medical assistant hires, and train new MA hires.
Provider Support: Assist physicians and other providers during exams and minor procedures, ensuring a clean and safe environment by following proper sterilization and infection control protocols.
Medication Management: Prepare and administer medications as directed by providers, and ensured accurate documentation in patient charts.
Team Collaboration: Communicate effectively with healthcare team members to coordinate patient care and maintain an efficient workflow.
Misc. Duties: Soley operated the COVID vaccine clinic during COVID (including scheduling appointments, preparing and administering COVID vaccines, inventory and stocking of the vaccine and supplies, monitoring of patients after administration, and patient education). Responsible for inventory and stocking of other vaccines (Flu, Tdap, Hepatitis, MMR, etc.) as well as placing new orders for vaccines. Inventory and stocking of the drug closet. Superuser for EMR system for the clinic, including troubleshooting computers and equipment (such as EKG machine or spirometry).
Education
Bachelor of Science - Nursing
Georgia Gwinnett College
Lawrenceville, GA
05-2026
Medical Assistant
Everest Institute
Norcross
08-2012
High School Diploma -
Phoenix High School
Lawrenceville
05-2008
Skills
HIPAA compliance
Patient scheduling
Customer service
Medical terminology knowledge
Efficient in Word, Excel, PowerPoint and other software/computer programs Can adapt easily to new software systems
Troubleshooting equipment and computer systems
Skilled in charting and documentation in EMR systems and paper charts
CPR Certified (January 2024)
Immunization and medication administration
Patient assessments, vital sign collection and certain procedures (such as EKGs or spirometry)