BRITTANY CARR
Huntsville,AL
Summary
Dynamic operations leader with a proven track record at Imetric, driving revenue growth and enhancing operational efficiency through strategic planning and process optimization. Expert in P&L management and cross-functional collaboration, achieving a 12% reduction in inefficiencies while fostering a culture of continuous improvement and effective communication.
Overview
12
12
years of professional experience
Work History
Director of Operations
Imetric
Huntsville, AL
06.2024 - Current
- Lead full operational execution across business functions, partnering with executive leadership to drive growth
- Managed budgeting, forecasting, and cost management initiatives that enhanced financial visibility and improved margins
- Optimized processes across systems, workflows, and vendor management, enhancing scalability and minimizing inefficiencies
- Reduced operational inefficiencies by 12% through workflow and system improvements
- Implemented KPI dashboards, improving decision-making speed by 35%
- Coordinated cross-functional efforts among operations, customer experience, and external partners, ensuring consistent service delivery
- Established operational structure in fast-paced environment, implementing SOPs and defining accountability across teams
Senior Operations Manager
SleepScore Labs
Carlsbad, CA
11.2018 - 06.2024
- Enhanced operational efficiency by 25% through automation and system integration initiatives
- Improved fulfillment speed by 25% via 3PL optimization
- Reduced logistics and vendor costs by 10–12% through contract renegotiation
- Directed end-to-end operations for e-commerce, product distribution, and supply chain, enhancing multi-channel business performance
- Increased revenue by 18% through product expansion and pricing strategy
- Developed and implemented operational systems, optimizing Shopify, EDI integrations, CRM platforms, and reporting tools to streamline workflow
- Coordinated cross-functional collaboration with product, sales, and customer experience teams to align operations with revenue objectives
Strategic Client Relationships & Sales Manager
Ernest Packaging Solutions
Vista, CA
01.2018 - 11.2018
- Managed key client accounts and vendor relationships, driving revenue growth and fostering long-term partnerships
- Developed pricing strategies and proposals, delivering ROI-driven solutions tailored to customer needs
- Partnered cross-functionally to enhance service delivery and boost customer satisfaction
- Supported inventory management and product strategy to meet customer and market demands
Account Executive & Business Development
Elan (A Xerox Company)
Las Vegas, NV
10.2016 - 12.2017
- Generated new business through strategic prospecting and relationship-building with key clients, enhancing client portfolio
- Exceeded sales targets by identifying and securing high-value opportunities in competitive markets, contributing to overall revenue growth
- Developed go-to-market strategies and growth plans based on comprehensive market insights, positioning company for competitive advantage
Inside Sales & Account Management
Zodiac Pool Systems, Inc.
Vista, CA
03.2014 - 08.2016
- Strengthened customer retention by proactively managing accounts and resolving issues promptly
- Oversaw portfolio of accounts, including high-value clients and vendors, to maintain client satisfaction and loyalty
- Uncovered expansion opportunities to boost market share through strategic product positioning and targeted outreach
Education
Business Studies -
MiraCosta College
Oceanside, CABusiness Studies -
ITT Technical Institute
San Diego, CASkills
- P&L management
- Operational strategy
- Revenue growth
- KPI reporting
- Process optimization
- Supply chain management
- Manufacturing operations
- Team leadership
- Vendor and partner management
- Project management
- E-commerce strategy
- Workflow automation
- Systems implementation
- API integrations
- Customer experience management
- Budget management
- KPI development
- Vendor negotiation
- Decision making
- Problem solving
- Leadership development
- Cross-functional collaboration
- Performance metrics
- Effective communication
- Continuous improvement strategies
- Strategic planning and execution
- Performance analysis
- Workforce planning
- Cost control strategies
- Resource allocation strategies
- Quality assurance practices
- Operations oversight
Accomplishments
- Reduced operational costs by 10–12% through vendor renegotiation and workflow optimization
- Improved fulfillment speed by 25% through 3PL operations and inventory workflow improvements
- Increased revenue by 18% through product expansion and pricing strategy optimization
- Improved operational efficiency by 25% through system automation and integrations
- Implemented KPI dashboards, improving reporting and decision-making speed by 35%
Systems And Technologies
- Shopify
- Salesforce
- Microsoft Dynamics
- QuickBooks
- Oracle
- SPS Commerce
- CommerceHub
- Zendesk
- Monday.com
- Freshworks
- WooCommerce
- WordPress
- JIRA
- Figma
- API Integrations
Core Leadership Capabilities
- P&L Management
- Operational Strategy
- KPI Development & Reporting
- Process Optimization
- Manufacturing & Distribution Operations
- Supply Chain & 3PL Management
- Cross-Functional Team Leadership
- Systems Implementation (CRM/ERP/EDI)
- Revenue Growth & Margin Optimization
- Vendor & Partner Management
- Workflow Automation
- Customer Experience & Service Delivery
Timeline
Director of Operations
Imetric
06.2024 - Current
Senior Operations Manager
SleepScore Labs
11.2018 - 06.2024
Strategic Client Relationships & Sales Manager
Ernest Packaging Solutions
01.2018 - 11.2018
Account Executive & Business Development
Elan (A Xerox Company)
10.2016 - 12.2017
Inside Sales & Account Management
Zodiac Pool Systems, Inc.
03.2014 - 08.2016
Business Studies -
MiraCosta College
Business Studies -
ITT Technical Institute