Brittany Carroll
Indialantic,FL
Summary
Dynamic server and bartender with a strong work ethic and exceptional customer service skills. Proven ability to increase customer satisfaction through effective upselling and crafting high-quality cocktails. Adaptable team player with a talent for multitasking in high-volume environments, ensuring seamless service and positive guest interactions.
Overview
18
18
years of professional experience
Work History
Server/Bartender
Coasters Pub and Biergarten
02.2020 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Used extensive knowledge of beer, wine,spirits and craft beer to make informed recommendations to customers.
Server
Grills Riverside
04.2014 - 08.2019
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Worked the most high volume sections. Also performing as a cocktail server on shifts with live music
Server/Bartender
Jimmie's Restaurant
06.2011 - 08.2014
- Took guests orders on handwritten tickets
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Server
Longhorn Steakhouse
09.2005 - 10.2009
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Took daily menu quizzes pertaining to daily specials and cocktails
- Attended a training course to become a certified trainer in order to train new employees
Education
Palm Bay High School
Palm Bay, FLSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- High volume dining
- Multitasking and organization
- Positive guest interactions
- Effective customer upselling
- Team player
- Adaptable and flexible
Timeline
Server/Bartender
Coasters Pub and Biergarten
02.2020 - 05.2023
Server
Grills Riverside
04.2014 - 08.2019
Server/Bartender
Jimmie's Restaurant
06.2011 - 08.2014
Server
Longhorn Steakhouse
09.2005 - 10.2009
Palm Bay High School
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