Brittany Carter
Dallas ,TX
Summary
Customer service professional with a proven track record in enhancing satisfaction and loyalty. Skilled in relationship building, strategic planning, and event coordination, optimizing processes for improved outcomes.
Exceptional multitasking abilities and prioritization skills, ready to leverage these strengths to enhance community-focused projects.
Highly organized and detail-oriented with strong work ethic and dedication to achieving goals managing calendars and preparing reports. Knowledgeable in project management, and customer service best practices.
Overview
5
5
years of professional experience
Work History
Coordinator
City of Dallas
02.2024 - 03.2026
- Implemented project timelines to ensure timely completion of city initiatives.
- Facilitated arrangements for city events, ensuring seamless execution and attendee satisfaction.
- Analyzed data on community needs to inform program development and resource allocation entered data, generated reports, and tracking documents ensuring deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Boosted productivity by organizing team-building activities,outings and maintaining open-door policy for feedback and concerns.
Customer Support Specialist
Walmart.com
05.2021 - 11.2025
- Resolved customer inquiries via phone, email, and chat to enhance satisfaction and loyalty.
- Collaborated with cross-functional teams to improve service delivery processes and reduce response times.
- Utilized CRM systems to track interactions, ensuring accurate documentation of customer issues and resolutions.
- Exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Optimized customer support tools, ensuring accurate tracking and follow-up of customer interactions reducing call handle time, allowing for more customer inquiries to be resolved each day.
Education
High School Diploma -
Hope Academy
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Relationship building
- Work Planning and Prioritization
- MS office
- Strategic planning
- Event coordination
- Point of contact
- Documentation
Timeline
Coordinator
City of Dallas
02.2024 - 03.2026
Customer Support Specialist
Walmart.com
05.2021 - 11.2025
High School Diploma -
Hope Academy