Brittany Carter
Greenville,TX
Summary
Dynamic sales representative specializing in customer engagement and sales strategies. Proven ability to enhance client onboarding and improve customer satisfaction through effective communication and teamwork.
Overview
10
10
years of professional experience
Work History
Sales Representative
Elite 2A Pay
Plano, Texas
01.2026 - 09.2026
- Engaged customers to promote merchant services and solutions and enhancing customer awareness.
- Explained product features and service benefits to clients.
- Collaborated with team members to develop customer engagement strategies, increasing client interaction.
- Processed customer payments and transactions accurately, ensuring seamless financial operations.
- Provided support during onboarding of new clients to ensure smooth integration.
Appointment Coordinator
Lonestar Transfers
Royse City, Texas
10.2025 - 01.2026
- Scheduled service appointments to enhance customer satisfaction and reduce wait times.
- Managed customer inquiries to deliver timely and precise information, improving overall service experience.
- Updated appointment records to ensure accurate tracking and streamline scheduling.
- Communicated with customers about service updates and changes effectively.
- Collaborated with team members to optimize scheduling processes daily.
Direct to Patient Sales Representative
Inogen
Plano, Texas
05.2023 - 09.2025
- Educated customers on product features and benefits to drive informed purchasing decisions.
- Maintained up-to-date knowledge of industry trends and competitor offerings for informed sales tactics.
- Managed customer inquiries through various channels to ensure timely responses and resolutions.
- Utilized CRM software to track customer interactions and manage sales leads effectively.
- Conducted follow-up calls with clients to reinforce relationships and address any concerns.
Debt Collection Specialist
ProCollect
Dallas, Texas
01.2022 - 05.2023
- Communicated with customers to negotiate payment plans and settlements.
- Managed client accounts to ensure timely debt recovery and resolution.
- Resolved disputes by coordinating with clients and providing necessary documentation.
- Utilized collection software to track interactions and account statuses efficiently.
- Maintained accurate records of all communications and transactions for compliance purposes.
Debt Collection Specialist
Spire Recovery Solutions
Richardson, Texas
03.2020 - 01.2022
- Communicated with customers to negotiate payment plans and settlements.
- Managed client accounts to ensure timely debt recovery and resolution.
- Resolved disputes by coordinating with clients and providing necessary documentation.
- Utilized collection software to track interactions and account statuses efficiently.
- Maintained accurate records of all communications and transactions for compliance purposes.
Office Manger
Wylie Steel Fabricators
Wylie, Texas
03.2019 - 02.2020
- Managed daily office operations to support the production team effectively.
- Oversaw scheduling and logistics for delivery of materials and equipment.
- Implemented process improvements to enhance operational efficiency within the office.
- Assisted in budgeting and expense tracking for office expenditures.
- Developed and maintained filing systems for project documentation and records.
Retail Banker
Woodforest Bank
Plano, Texas
11.2017 - 03.2019
- Processed deposits, withdrawals, and loan applications efficiently.
- Assisted customers with account inquiries and banking services.
- Educated clients on banking products and services available.
- Maintained accurate records of transactions and customer interactions.
- Managed cash drawer, ensuring balance at all times during shifts.
Customer Service Representative
TruGreen Lawn Care
Plano, Texas
09.2016 - 10.2017
- Resolved customer complaints through effective communication and problem-solving skills.
- Assisted customers with service inquiries and product recommendations.
- Processed customer orders and managed account updates accurately.
- Scheduled and confirmed appointments for lawn care services efficiently.
- Educated clients about lawn maintenance programs and seasonal care tips.
Education
High School Diploma -
Sachse High School
Sachse, TX05-2015
Some College (No Degree) - Business
Collin County Community College
Plano, TXSkills
- Sales techniques
- Product knowledge
- CRM software
- Customer engagement
- Relationship management
- Sales negotiations
- Transaction management
- Time management
- Team collaboration
- Attention to detail
- Problem solving
- Active listening
- Communication skills
- Customer experience enhancement
- Negotiation skills
Timeline
Sales Representative
Elite 2A Pay
01.2026 - 09.2026
Appointment Coordinator
Lonestar Transfers
10.2025 - 01.2026
Direct to Patient Sales Representative
Inogen
05.2023 - 09.2025
Debt Collection Specialist
ProCollect
01.2022 - 05.2023
Debt Collection Specialist
Spire Recovery Solutions
03.2020 - 01.2022
Office Manger
Wylie Steel Fabricators
03.2019 - 02.2020
Retail Banker
Woodforest Bank
11.2017 - 03.2019
Customer Service Representative
TruGreen Lawn Care
09.2016 - 10.2017
High School Diploma -
Sachse High School
Some College (No Degree) - Business
Collin County Community College