Brittany Center
Cleveland
Summary
Dynamic professional with strong team leadership and operations management skills. Experienced in enhancing customer service standards and streamlining communication, ready to contribute to organizational success through effective training and development strategies.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Management
Seasoned Brands
09.2022 - Current
- Supervised daily activities of stores and personnel, fostering a productive and engaging work environment.
- Oversaw store locations and staff to elevate customer service standards and operational efficiency.
- Developed and delivered targeted training sessions to improve workflow efficiency and productivity, enhancing team performance.
- Implemented effective inventory management strategies to ensure product availability and minimize waste.
Remote Online Notary (RON)
Self-employed
01.2026 - Current
- Conducted remote online notarization processes to enhance client accessibility.
- Ensured compliance with state laws and regulations.
- Verified borrower identity and documentation accuracy during signing appointments.
- Educated clients on loan documents, enhancing understanding of terms and conditions.
Certified Loan Signing Agent
Self-employed
02.2023 - Current
- Certified notary public, holding a valid commission in the state of Ohio.
- Executed notarial duties in accordance with Ohio state regulations to ensure legal compliance.
- Reviewed and verified borrower identification and signatures for accuracy before finalizing loan documents.
- Coordinated with lenders, borrowers, and real estate agents to streamline communication and resolve issues promptly.
Marine Biologist
Coral Reef Park Company, Inc
03.2018 - 08.2021
- Observe marine ecosystems through systematic observation to monitor biodiversity and environmental health status.
- Developed and delivered educational presentations to enhance scientific understanding among diverse audiences, including school groups and the general public.
- Engaged with local groups to develop conservation strategies for endangered marine species and water quality challenges.
- Collaborated on educational materials for public outreach programs, promoting awareness of marine conservation issues.
Mortgage Loan Processor (Temporary Position)
New American Funding
03.2020 - 10.2020
- *Hired for a temporary position to facilitate refinancing efforts during COVID (high national need, accelerated certification and training)
- Processed loan applications efficiently, ensuring compliance with regulations and company standards.
- Reviewed financial documents to verify accuracy and completeness prior to submission.
- Collaborated with underwriters to facilitate timely approval of mortgage loans.
- Managed communication between clients, real estate agents, and lenders throughout loan process.
Education
Master of Science - Business Management And Leadership
Western Governors University
Salt Lake City, UT08-2026
MBA - Business Management
Western Governors University
Salt Lake City, UT02-2026
Master of Science - Zoology
Kent State University
Kent, Ohio, OH12-2015
Master of Arts - Psychology
Kent State University
Kent, Ohio, OH12-2015
Associate of Science - Biology
Kent State University
Kent, Ohio, OH12-2015
Skills
- Team leadership
- Inventory management
- Decision-making
- Staff training and development
- Operations management
- Adaptability and flexibility
- Customer relationship management (CRM)
- Business administration
- Cross-functional team management
- Documentation and reporting
Certification
- Notary Commission (Ohio)
- RON Certified
- USCG 100-Ton Master Captain's License
Timeline
Remote Online Notary (RON)
Self-employed
01.2026 - Current
Certified Loan Signing Agent
Self-employed
02.2023 - Current
Management
Seasoned Brands
09.2022 - Current
Mortgage Loan Processor (Temporary Position)
New American Funding
03.2020 - 10.2020
Marine Biologist
Coral Reef Park Company, Inc
03.2018 - 08.2021
Master of Science - Business Management And Leadership
Western Governors University
MBA - Business Management
Western Governors University
Master of Science - Zoology
Kent State University
Master of Arts - Psychology
Kent State University
Associate of Science - Biology
Kent State University