Brittany Cicci
Surprise,AZ
Summary
Professional with proven track record in fostering strong client relationships and delivering exceptional service. Known for ability to drive client satisfaction and loyalty through attentive communication and customized solutions. Highly collaborative and results-focused, with reputation for adaptability and reliability. Skilled in conflict resolution and strategic planning to meet evolving client needs.
Overview
2027
2027
years of professional experience
Work History
Client Relationship Manager
Ernest Packaging
07.2024 - Current
- Expanded customer base through cold calling, networking, and relationship building.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions based on client needs, improving service delivery and outcomes.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Territory Manager
5-hour ENERGY
12.2021 - 06.2024
- Managed over 200 independent retailers on a monthly basis within the north and south west valley territory.
- Established strong relationships to maintain and support business.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Set up appropriate merchandising tools in order to increase sales.
- Updated pricing and signage to complete product displays, inspected merchandise for quality and removed damaged, expired, and discontinued items from displays.
Server
Four Seasons Resort
Scottsdale, AZ
2017 - 2021
- Created a memorable experience for each and every guest by providing personalized, exceptional service
- Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Applied communication and problem-solving skills to resolve guest complaints and promote long-term loyalty.
Cocktail Server
Tanzy Restaurant
Scottsdale, AZ
2012 - 2017
- Greet guests with personalized service.
- Managed cocktail orders efficiently, ensuring accurate preparation and presentation.
- Monitor lounge to ensure optimal guest experiences.
- Effectively communicated with kitchen staff regarding guest allergies, dietary needs and other special needs.
Education
Maricopa Community Colleges - Paradise Valley Community College
Phoenix, AZAssociate of Science - Dental Hygiene
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZHigh School Diploma - undefined
Pinnacle High School
Phoenix, AZ2012
Skills
- Works well under pressure
- Adaptable and flexible
- Detail oriented
- Relationship building and management
- Business growth strategies
- Customer engagement
Timeline
Client Relationship Manager
Ernest Packaging
07.2024 - Current
Territory Manager
5-hour ENERGY
12.2021 - 06.2024
High School Diploma - undefined
Pinnacle High School
Server
Four Seasons Resort
2017 - 2021
Cocktail Server
Tanzy Restaurant
2012 - 2017
Maricopa Community Colleges - Paradise Valley Community College
Associate of Science - Dental Hygiene
Maricopa Community Colleges - Rio Salado Community College