Brittany Clark
Colcord
Summary
Operations & Client Success Professional with 10+ years of experience managing client relationships, coordinating complex operations, and improving workflows across healthcare, financial services, and administrative environments. Proven ability to build trusted partnerships, resolve operational challenges, manage competing priorities, and deliver exceptional service while maintaining accuracy and confidentiality. Recognized for taking ownership of problems from start to finish, improving processes, and quickly learning new technology platforms. Skilled at collaborating across teams to achieve organizational goals in fast-paced, remote, and rapidly changing environments. Known for quickly mastering new software platforms and stepping into unfamiliar responsibilities with minimal training.
Overview
10
10
years of professional experience
Work History
Operations and Administrative Support
Southwest City Veterinary Clinic
04.2022 - Current
- Coordinate daily business operations while managing multiple competing priorities in a fast-paced medical environment.
- Serve as a primary point of contact for clients, providers, and staff, resolving issues and ensuring seamless communication throughout the client experience.
- Build long-term client relationships by providing education, coordinating care, and proactively solving operational challenges.
- Manage provider schedules, appointments, and operational deadlines while maintaining efficient workflows.
- Process billing, invoices, payments, and financial documentation with exceptional accuracy.
- Maintain confidential medical and financial records while ensuring compliance with internal procedures.
- Identify workflow bottlenecks and implement process improvements that increase efficiency and organization.
- Prepare operational reports and maintain detailed documentation to support informed business decisions.
Loan Officer Assistant
Grand Savings Bank
10.2021 - 04.2022
- Served as the primary client contact throughout the loan documentation process, providing timely communication and guidance.
- Reviewed tax returns, bank statements, and financial records to ensure documentation accuracy and compliance.
- Coordinated with loan officers, clients, and internal departments to resolve issues and maintain processing timelines.
- Managed confidential financial information while balancing multiple active files and deadlines.
- Improved workflow efficiency through organized document management and proactive follow-up.
Office Manager
PWSD #3
06.2016 - 01.2021
- Managed daily office operations supporting organizational leadership and business functions.
- Coordinated vendors, invoices, payments, and operational budgets.
- Prepared reports and maintained financial records supporting leadership decision-making.
- Improved administrative workflows through process organization and operational efficiencies.
- Managed multiple priorities while maintaining accuracy and exceptional customer service.
Education
Jay Public Schools
Jay, Oklahoma05.2007
Skills
- Customer & Partner Success
- Relationship Management
- Project & Workflow Coordination
- Cross-Functional Collaboration
- Client Communication
- Process Improvement
- Operational Excellence
- Change Management
- Documentation & Records Management
Core Competencies
- Data Analysis & Reporting
- Regulatory & Compliance Support
- Invoice Processing & Accounts Payable
- Microsoft Office Suite
- Microsoft Excel
- QuickBooks
- AI Productivity Tools (ChatGPT, Microsoft Copilot)
- CRM & Business Software (Quick Learner)
- Remote Collaboration & Time Management
- Critical Thinking & Problem Solving
Timeline
Operations and Administrative Support
Southwest City Veterinary Clinic
04.2022 - Current
Loan Officer Assistant
Grand Savings Bank
10.2021 - 04.2022
Office Manager
PWSD #3
06.2016 - 01.2021
Jay Public Schools