Brittany Clay
Aide,NY
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure, adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Residential Aide
Neighborhood Association for Inter-Cultural Affairs, Inc
01.2021 - Current
- Assessing and identifying client’s needs and making certain there is effective delivery of compliance with city, and state agency regulations.
- Conducting hourly rounds to ensure safety and wellbeing of clients and facility.
- Documented residents' mental status, behavior, and incidents, & uploading to CARES system.
- Answered multi-line phone system, routing calls, delivering messages to staff, administration visitors & outside entities.
- Coordinated communications, Intake paperwork, recordkeeping, and other administrative functions.
Direct Support Professional
Mercy Drive INC
02.2018 - 01.2021
- Provided as needed assistance for clients with intellectual and physical disabilities; developed and facilitated educational activities designed for clients to improve cognitive and motor functioning; Supported clients in daily physical activities, provided crisis intervention, emergency management procedures
- Creating Rewards systems for individuals who were able to complete their daily task independently, moving toward increased better social interaction between staff and individuals; Supervising residents with physical and mental disabilities in home setting
- Cooked meals and assisted clients with eating tasks to support healthy nutrition.
- Provided compassionate and client-focused care to cultivate well-being.
Color Consultant
Sephora
01.2016 - 01.2018
- Performed skin care and make application appropriate to each client; Upheld high courtesy & customer service standards for every client; Recommend skin care & make up choices to clients on an individual basis; Teaching clients make up application & techniques, also skin care routines; working with luxury skin care and make up products on all skin types.
- Handling credit/debit & cash transactions on the POS system; upselling purchases and adding on product; pushing and selling Sephora credit card with successful results.
- Established strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Developed loyal following of clients by providing high-quality services.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Applied makeup in accordance with clothing style.
- Kept up to date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Scheduled onsite and offsite makeup appointments for clientele.
Education
Bachelor of Arts - Psychology/Philosophy
Lehman College
The Bronx, NY06.2024
Associate of Arts - Liberal Arts & Sciences
New York City College of Technology
Brooklyn, NY06.2020
Skills
- Crisis management training, CPR certified
- High quality customer service
- Microsoft word, Microsoft outlook, Microsoft excel, Microsoft power point, IOS, Macintosh OSX
- Social media, Certified Makeup artist
- Intermediate proficient Spanish
Timeline
Residential Aide
Neighborhood Association for Inter-Cultural Affairs, Inc
01.2021 - Current
Direct Support Professional
Mercy Drive INC
02.2018 - 01.2021
Color Consultant
Sephora
01.2016 - 01.2018
Bachelor of Arts - Psychology/Philosophy
Lehman College
Associate of Arts - Liberal Arts & Sciences
New York City College of Technology
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