Brittany Clemons
Missouri City
Summary
Skilled in leading healthcare facilities through periods of significant change and improvement, with hands-on experience in strategic planning, staff development, and operational management. Proficient and implementing cost, saving measures and enhancing interdisciplinary collaboration, resulting in improved, patient satisfaction scores and streamline processes
Overview
11
11
years of professional experience
Work History
Unit Coordinator I
Memorial Hermann Hospital Systems
Cypress
07.2019 - Current
- Streamlined patient flow and improved departmental efficiency as unit coordinator by optimizing, patient admission, transfer, and discharge processes.
- Enhanced interdepartmental communication and patient care as physician as by facilitating critical Doctor-to-Doctor contacts and emergency codes
- Initiates patient transfers for care throughout the MHHS and/or supporting systems throughout the Greater Houston Area
- Performs administrative duties; admitting patients, requisitioning supplies, relaying messages, and stocking supplies
- Lead the development and implementation of training schedules for new hires, significantly improving on boarding, efficiency, and departmental performance.
- Assists with six week scheduling for clinical/non-clinical staff; Respiratory Therapist, ED Nursing Staff, ED Technicians, ED Clerks and Float Pool
- Collects and reports weekly metrics of the department to Department Leaders; Medical Director, Assistant Medical Director, and ER Director
- Spearheaded documentation and compliance efforts for orthopedic product use, securing proper compensation, and supporting departmental financial health.
- Develops and produces reports, letters, memorandum, minutes and other departmental correspondence for Trauma, Chest Pain and Stroke Depts; maintains and updates new hire files for Emergency Department and Respiratory Department
- Managed and submitted accurate expense reports to ensure timely reimbursement for Education Resources, Respiratory Therapy and Emergency Departments within our company policy.
- Maintains logs of monthly and yearly compliance documentation
- Manage comprehensive payroll processing in departmental, scheduling, ensuring accuracy and compliance with hospital standards for both the Emergency Department and Respiratory Therapy Department.
- Assists Department Director, ED Manager and Charge Nurse during the interviewing process of new hires
- Participates in educational undertakings for department
- Assists and orates New Hire Orientation to introduce new hires or transfer employees to MH Cypress location and culture
- Facilitates and instructs American Heart Association/ ECourse online training for hospital employees ensuring that employees are compliant with Basic Life Support and Advanced cardiovascular Life Support certifications
- Manage Magnet Run Boards all Nursing departments while in pursuit of Magnet Recognition Credentialing
- Facilitates throughput in the clinical area and the model of care for patient outcomes applying evidence based practices in accordance with unit policies and procedures.
- Formulates recommendations to policies and procedures to ensure quality service and best business practice to increase operating efficiencies.
Emergency Department Patient Care Technician
Memorial Hermann Hospital Systems
Cypress
07.2017 - 07.2019
- Works with, assists Physicians and nurses, and provides technical support for patient care
- Reports on the condition of the patient to the assigned Nurse, NP and Physician
- Assists with obtaining and documentation of vital signs and placement of oxygen saturation, cardiac monitoring and non-invasive blood pressure monitoring systems
- Assists obtaining 12-lead EKGs, discontinuation of peripheral IV and heparin/saline locks, maintenance and care of specimens for laboratory analysis
- Assists with wound care and insertion of Foley catheters
- Cleans and stocks carts, rooms and changes linen, as required
Patient Access Lead
Memorial Hermann Hospital Systems
Cypress
01.2017 - 07.2018
- Obtains demographics, insurance and financial information from patient and/or guarantor
- Ensures medical necessity compliance by obtaining necessary data reviewing Compliance System, communicating information to patient and or guarantor and obtaining necessary signatures
- Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required periods
- Receive deposits, issue reports and deposit cash daily to designated area; maintain daily bank log by verifying cash and back card payments
- Post payments in the computer system and generate the appropriate patient receipts
- Ensures that outpatient admissions are comprehensively screened for insurance coverage in order to safeguard the ED accounts receivables and determines patient's responsibility and cash collection at the time of service
- Meets monthly individual productivity goals and standards while following planned priorities as set by the Business Director and Business Office Coordinator
- Adhere to and remain compliant with state/federal guidelines pertaining to HIPPA standards
- Demonstrates commitment to the Partners-In-Caring process by integrating the culture of Memorial Hermann's internal and external customer interactions
- Meets expectations on yearly fiscal goals per standard of Memorial Hermann Health Systems
- Selects and trains new employees in accordance with Human Resources and core expectation of Memorial Hermann Health Systems
Patient Access Representative Manager
Texas Health Emergency Room
Dallas
01.2015 - 01.2017
Education
General Education Development -
Houston Community College Systems
Skills
- Meeting Coordination
- Budget Management
- EMR Proficiency
- Process Improvement
- Leadership
- AHA HeartCode Site Coordinator
- Excellent communication and interpersonal relations skills
- Strong analytical skills
- EPIC
- Cerner Platform
Timeline
Unit Coordinator I
Memorial Hermann Hospital Systems
07.2019 - Current
Emergency Department Patient Care Technician
Memorial Hermann Hospital Systems
07.2017 - 07.2019
Patient Access Lead
Memorial Hermann Hospital Systems
01.2017 - 07.2018
Patient Access Representative Manager
Texas Health Emergency Room
01.2015 - 01.2017
General Education Development -
Houston Community College Systems