Brittany Clemons
Missouri City
Summary
Professional with solid experience in coordinating healthcare units. Skilled in managing daily operations, ensuring efficient workflow, and supporting medical staff. Strong focus on team collaboration and delivering results. Reliable, adaptable, and prepared to meet changing needs. Adept in conflict resolution, patient care coordination, and resource management.
Overview
9
9
years of professional experience
Work History
Unit Coordinator I
Memorial Hermann Hospital Systems
07.2019 - Current
- Streamlined patient flow and improved departmental efficiency as unit coordinator by optimizing, patient admission, transfer, and discharge processes.
- Enhanced interdepartmental communication and patient care as physician as by facilitating critical Doctor-to-Doctor contacts and emergency codes
- Initiates patient transfers for care throughout the MHHS and/or supporting systems throughout the Greater Houston Area
- Performs administrative duties; admitting patients, requisitioning supplies, relaying messages, and stocking supplies
- Lead the development and implementation of training schedules for new hires, significantly improving on boarding, efficiency, and departmental performance.
- Assists with six week scheduling for clinical/non-clinical staff; Respiratory Therapist, ED Nursing Staff, ED Technicians, ED Clerks and Float Pool
- Collects and reports weekly metrics of the department to Department Leaders; Medical Director, Assistant Medical Director, and ER Director
- Spearheaded documentation and compliance efforts for orthopedic product use, securing proper compensation, and supporting departmental financial health.
- Develops and produces reports, letters, memorandum, minutes and other departmental correspondence for Trauma, Chest Pain and Stroke Depts; maintains and updates new hire files for Emergency Department and Respiratory Department
- Managed and submitted accurate expense reports to ensure timely reimbursement for Education Resources, Respiratory Therapy and Emergency Departments within our company policy.
- Maintains logs of monthly and yearly compliance documentation
- Manage comprehensive payroll processing in departmental, scheduling, ensuring accuracy and compliance with hospital standards for both the Emergency Department and Respiratory Therapy Department.
- Assists Department Director, ED Manager and Charge Nurse during the interviewing process of new hires
- Participates in educational undertakings for department
- Assists and orates New Hire Orientation to introduce new hires or transfer employees to MH Cypress location and culture
- Facilitates and instructs American Heart Association/ ECourse online training for hospital employees ensuring that employees are compliant with Basic Life Support and Advanced cardiovascular Life Support certifications
- Manage Magnet Run Boards all Nursing departments while in pursuit of Magnet Recognition Credentialing
- Facilitates throughput in the clinical area and the model of care for patient outcomes applying evidence based practices in accordance with unit policies and procedures.
- Formulates recommendations to policies and procedures to ensure quality service and best business practice to increase operating efficiencies.
Patient Access Lead
Memorial Hermann Hospital Systems
01.2017 - 07.2019
- Collected and verified patient demographics, insurance, and guarantor information with a high degree of accuracy to support timely billing and claims processing.
- Verified insurance eligibility, policy status, and benefit details (copays, deductibles, coinsurance, coverage limitations) for incoming Emergency Department and outpatient patients using payer portals and outbound calls.
- Ensured medical necessity and compliance by reviewing payer requirements within compliance systems, communicating coverage details to patients/guarantors, and obtaining required authorizations, notifications, and signatures within mandated timeframes.
- Conducted comprehensive insurance screenings for outpatient admissions to protect accounts receivable, identify patient financial responsibility, and secure point-of-service collections when applicable.
- Calculated and clearly explained patient financial responsibility to patients and families, maintaining a compassionate, family-centered approach appropriate for pediatric care environments.
- Accurately entered and maintained patient and insurance data in Cerner EMR and billing systems to ensure clean claims and reduced denials.
- Posted patient payments, balanced daily cash and credit card transactions, generated receipts, and maintained daily bank logs in compliance with organizational policies.
- Met or exceeded monthly productivity and quality standards while managing high-volume workflows and competing priorities.
- Maintained strict compliance with HIPAA and state/federal regulations governing patient privacy and insurance verification processes.
- Demonstrated commitment to patient-centered care by delivering professional, empathetic customer service aligned with organizational values.
- Assisted with onboarding and training of new staff, providing guidance on insurance verification workflows, EMR documentation, and compliance expectations.
Education
General Education Development
Houston Community College
Houston, TXSkills
- Meeting Coordination
- Budget Management
- EMR Proficiency
- Process Improvement
- Leadership
- AHA HeartCode Site Coordinator
- Excellent communication and interpersonal relations skills
- Strong analytical skills
- EPIC
- Cerner Platform
- Insurance verification
- Customer service
Timeline
Unit Coordinator I
Memorial Hermann Hospital Systems
07.2019 - Current
Patient Access Lead
Memorial Hermann Hospital Systems
01.2017 - 07.2019
General Education Development
Houston Community College