DAVITA SWEET
Houston,TX
Summary
Polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality.
Overview
14
14
years of professional experience
Work History
Medical Records Assistant
Memorial Hermann Hospital Systems
Houston, TX
01.2022 - Current
- Performs the filing and retrieving of medical records to include reviews for patient care, release and regulatory reviews
- Performs the completion, auditing and retrieval processes of the medical records
- Research and update physician credentialing status
- Manage and performs the combining of duplicate accounts, patient chart mix-ups, and uncombining of patient charts in Athena.
Addison Group Staffing, Memorial Hermann Hospital Systems
Houston, Tx
02.2021 - 01.2022
- Research and update physician credentialing status
- Responsible for maintaining up to date patient accounts
- Researched and manage HRSA Insurance claims
- Research payer denials related to referral, pre-authorization, non-covered services
Fort Bend County Social Services - Case Manager
Executeam Staffing
Sugar Land, TX
09.2020 - 02.2021
- Evaluate information and determine client eligibility of financial assistance for individuals and or families within program guidelines.
- Responsible for completing assessments of each client to gather information and identify problems.
- ·Responsible for advocating on client's behalf with external parties such as utility companies, leasing agents/landlords and other social service organizations.
- ·Perform administrative duties, such as compiling and maintaining case files, case notes, letters, and emails.
Patient Access Representative II
Medix Team
Houston, Tx
03.2019 - 09.2019
- Schedule patient appointments
- Obtain demographic, insurance, and financial information for patient and enters information in computer system
- Monitor, review, and resolve patient account issues on assigned reports
Patient Access Representative II
TIRR Memorial Hermann
Houston, TX
03.2014 - 08.2019
- Schedule patient appointments
- Obtain demographic, insurance, and financial information for patient and enters information in computer system
- Explain all required forms to patient or guarantor and obtain the necessary signatures
- Post payments in computer system and generate appropriate patient receipts
- Monitor, review, and resolve patient account issues on assigned reports
- Ensure safe care to patients’ staff and visitors
Unit Clerk
01.2010 - 03.2014
- Enter doctor’s orders into computer system using Care4
- Answer Phones and patient requests
- Greet and direct patients and guests
- Scan medication orders to Pharmacy, as needed
- Admit and discharge patients
- Maintain patients’ electronic and paper charts
- Maintain and order medical and office supplies
- Check in patients at clinic front desk
Education
Customer Service Certificate -
SEARCH - undefined
Clerical and Administration Certificate - undefined
Skills
Ability to multitask in high pressure environmentundefined
Timeline
Medical Records Assistant - Memorial Hermann Hospital Systems
01.2022 - Current
- Addison Group Staffing, Memorial Hermann Hospital Systems
02.2021 - 01.2022
Fort Bend County Social Services - Case Manager - Executeam Staffing
09.2020 - 02.2021
Patient Access Representative II - Medix Team
03.2019 - 09.2019
Patient Access Representative II - TIRR Memorial Hermann
03.2014 - 08.2019
Unit Clerk -
01.2010 - 03.2014
Houston Community College - Customer Service Certificate,
- SEARCH,
- Clerical and Administration Certificate,