Brittany Clifford
East Lansing
Summary
Proactive professional in the healthcare field, skilled in workflow optimization and team leadership. Successfully trained new staff, implemented process enhancements to reduce wait times, and maintained accurate electronic medical records, contributing to exceptional patient service.
Overview
6
6
years of professional experience
Work History
Lead Medical Receptionist
University of Michigan Health-Sparrow
East Lansing, MI
10.2023 - 05.2026
- Trained and mentored new staff on scheduling protocols and patient interaction techniques.
- Implemented process improvements to enhance patient experience and reduce wait times.
- Coordinated communication between medical staff and patients to ensure efficient appointment scheduling.
- Utilized electronic health record systems to maintain accurate patient information and documentation.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Utilized electronic health record systems to track and manage authorization requests effectively.
- Communicated with patients regarding authorization status, addressing inquiries and concerns promptly.
- Analyzed denial reasons and implemented corrective actions to improve approval rates.
- Trained new staff on prior authorization protocols and system navigation best practices.
- Developed standard operating procedures to streamline workflow and enhance accuracy of submissions.
- Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
- Monitored pending cases closely, proactively following up on outstanding documentation needed for successful approval outcomes.
Patient Service Representative
Envera Health
Remote
08.2023 - 10.2023
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated appointment scheduling remotely for primary care practices, aligning with specific practice guidelines and individual provider preferences.
- Created comprehensive patient charts and enhanced existing documentation by incorporating up-to-date contact, demographic, and insurance data.
- Collaborated with clinic personnel to ensure exceptional patient care and service excellence.
Emergency Department Technician
McLaren Greater Lansing Hospital
Lansing, MI
04.2021 - 08.2023
- Administered patient care, including vital sign monitoring and assistance with daily living activities.
- Collaborated with nursing staff to facilitate efficient patient flow and optimize emergency response times.
- Implemented infection control protocols, ensuring compliance with hospital standards for safety and cleanliness.
- Assisted in triaging patients, prioritizing care based on severity of conditions and urgency of treatment needs.
- Conducted a range of foundational medical procedures such as blood draws, intravenous insertions, EKG assessments, urinary catheter placements, and bladder scanning.
- Mentored junior technicians in best practices for patient care and emergency procedures to enhance team performance.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Participated in ongoing training programs to stay current on best practices in emergency medicine.
- Applied orthopedic devices like traction and OCL splints.
- Implemented crisis intervention techniques when needed, de-escalating potentially dangerous situations effectively.
Wellness Advocate
Wellness Inx
Lansing, MI
03.2020 - 04.2021
- Collaborated with emergency department staff to provide initial assessment and coordinate comprehensive care for individuals in recovery programs.
- Facilitated navigation to detox, inpatient, and outpatient recovery services.
- Educated and connected families with essential community resources to aid those affected by substance abuse.
- Assisted clients in identifying personal strengths and challenges, fostering self-awareness and growth towards a healthier lifestyle.
- Documented client interactions accurately and diligently, ensuring proper tracking of progress over time.
- Coordinated closely with clinical staff regarding updates on client progress or concerns that may require additional intervention or support.
- Collaborated with local organizations to create educational materials and resources.
Education
Associate of Arts - Psychology
Lansing Community College
Lansing, MI12-2020
Associate of General Studies -
Lansing Community College
Lansing, MI05-2019
Skills
- Microsoft office
- Electronic medical records
- Medical terminology
- Telephone etiquette
- Workflow optimization
- Proficient in EPIC
- EMR / EHR
- Insurance verifications
- Collaboration and teamwork
- Multitasking
Timeline
Lead Medical Receptionist
University of Michigan Health-Sparrow
10.2023 - 05.2026
Patient Service Representative
Envera Health
08.2023 - 10.2023
Emergency Department Technician
McLaren Greater Lansing Hospital
04.2021 - 08.2023
Wellness Advocate
Wellness Inx
03.2020 - 04.2021
Associate of Arts - Psychology
Lansing Community College
Associate of General Studies -
Lansing Community College