Lead Medical Receptionist
Santa Rosa Community Health
- Oversaw daily operations of front desk, ensuring efficient patient flow and service quality.
- Trained and mentored new reception staff on protocols and software systems.
- Implemented scheduling improvements to reduce patient wait times and enhance satisfaction.
- Managed patient information using electronic health records (EHR) for accuracy and compliance.
- Resolved patient inquiries and concerns, fostering a positive experience in healthcare services.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Increased patient satisfaction by promptly resolving any concerns or issues related to appointments or billing matters.
- Provided exceptional customer service to patients, addressing their needs promptly and professionally while demonstrating empathy and understanding.
- Assisted in the training and development of new reception staff members, increasing office efficiency and cohesion.
- Ensured compliance with HIPAA regulations, safeguarding confidential patient information at all times.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.