Candy L. Corona

• Managed patient intake, scheduling, and check-in/check-out in a high-volume medical office.
• Coordinated phone scheduling, cancellations, and rescheduling across multiple providers.
• Verified insurance eligibility and benefits prior to visits.
• Collected payments, managed patient accounts, and resolved billing questions.
• Maintained EMR documentation (Epic, eClinicalWorks, EHI).
• Handled high call volume while ensuring HIPAA compliance and patient confidentiality.

• Led high-traffic shift operations and supervised team members.
• Trained new employees in customer service and workflow processes.
• Processed 150+ daily POS transactions and handled opening/closing duties.
• Delivered consistent, high-quality service in a fast-paced environment.

• Provided service to players and guests, supporting premium hospitality experience.
• Assisted with event setup, breakdown, and restocking supplies.
• Responded to guest requests and special dietary needs.

● - Excelled in diverse roles starting as a customer service interpreter, swiftly advancing to handle
specialized calls in finance (banks, family services), emergency situations (911), and sensitive medical
matters (prison infirmary).
● - Thrived under pressure, ensuring accurate and efficient communication in high-stress environments.
● - Demonstrated versatility and expertise in interpreting across various critical sectors, enhancing service
delivery and client satisfaction.
● - Translated medical terminology, anatomy, prescriptions and procedures.
● - Maintained professional integrity while handling confidential information during private meetings
requiring accurate interpretation services.
● - Supported bilingual understanding for non-English speakers with accurate consecutive interpretation of
complex topics.