Brittany Comeau
Port Orange,FL
Summary
Organized and detail-oriented communications and digital marketing specialist with expertise in project management and leading marketing and content campaigns. Skilled in overseeing digital ad campaigns with budgets ranging from small to large and analyzing metrics and key performance indicators to achieve optimal results. Experienced in managing information databases using CRMs and resolving client conflicts effectively
Overview
11
11
years of professional experience
1
1
Certification
Work History
Account Manager
ORBIT INTERACTIVE
10.2022 - Current
- Managing 80+ digital display ad, video, social media, pay per click and email blast campaigns and accounts of monthly budgets up to $80k
- Strengthening the digital performances of an account which led to an increase of monthly budget of 275% over 6 months
- Analyzing performance of campaigns regularly using analytics tools and collaborating with ad specialists for optimizations
- Engaging with clients and presenting comprehensive campaign reports that highlight key performance indicators
- Preparing and submitting campaign insertion orders
- Reviewing monthly invoices of accounts
Certified Dependency Case Manager
Neighbor To Family
07.2017 - 10.2022
- Provided comprehensive case management services, including information dissemination, referrals, and service linkages
- Developed and maintained case records and documentation, such as family assessments, case plans, safety plans, chronological notes, judicial reviews, and home studies
- Ensured timely documentation of case activities within24 hours of events
- Prepared and submitted all required court reports within established deadlines and testified in court proceedings
- Conducted face-to-face home and residential visits with children every30 days or weekly, as determined by Florida State Statute
- Coordinated services with professionals and paraprofessionals, conducted community outreach, and provided or referred families to needed services
- Conducted monthly face-to-face visits with parents to discuss case plan progress and assess additional service needs
- Interpreted and utilized information from service providers, psychological reports, and psychosocial evaluations
- Performed child safety assessments and developed safety plans to ensure child welfare
- Communicated effectively with diverse clients, using empathy and honesty to ensure appropriate assistance
Certified Dependency Case Manager
Community Partnership For Children
12.2015 - 07.2017
- Provided comprehensive case management services, including information dissemination, referrals, and service linkages
- Developed and maintained case records and documentation, such as family assessments, case plans, safety plans, chronological notes, judicial reviews, and home studies
- Ensured timely documentation of case activities within24 hours of events
- Prepared and submitted all required court reports within established deadlines and testified in court proceedings
- Conducted face-to-face home and residential visits with children every 30 days or weekly, as determined by Florida State Statute
- Coordinated services with professionals and paraprofessionals, conducted community outreach, and provided or referred families to needed services
- Conducted monthly face-to-face visits with parents to discuss case plan progress and assess additional service needs
- Interpreted and utilized information from service providers, psychological reports, and psychosocial evaluations
- Performed child safety assessments and developed safety plans to ensure child welfare
- Communicated effectively with diverse clients, using empathy and honesty to ensure appropriate assistance
Crisis Hotline Quality Assurance
Brevard211 Hotline Crisis
01.2015 - 05.2015
- Reviewed recorded phone calls for quality assurance, identifying concerns and rating expert performance
- Monitored calls related to suicidal ideation and resource information for financial assistance providers
- Provided detailed reports on call quality, professionalism, and expert performance
Autism Support Assistant
Scott Center for Autism
02.2014 - 05.2014
- Supported children with developmental disabilities, focusing on speech and motor skill improvement
- Coordinated and implemented daily motor skill lessons and exercises in small group settings
- Provided positive reinforcement during educational activities and daily routines
Education
Bachelor of Arts - Forensic Psychology
Florida Institute of Technology
01.2015
Skills
- Account Management
- Quality Assurance & Quality Control
- Customer Retention
- Conflict Resolution
- Revenue growth
- Customer service
- Research and due diligence
- Report analysis
- Teamwork and collaboration
- Performance tracking and evaluation
- Attention to detail
- Excellent communication
Certification
- Google Analytics
- Google Ads Video
- Google Ads Display
Timeline
Account Manager
ORBIT INTERACTIVE
10.2022 - Current
Certified Dependency Case Manager
Neighbor To Family
07.2017 - 10.2022
Certified Dependency Case Manager
Community Partnership For Children
12.2015 - 07.2017
Crisis Hotline Quality Assurance
Brevard211 Hotline Crisis
01.2015 - 05.2015
Autism Support Assistant
Scott Center for Autism
02.2014 - 05.2014
Bachelor of Arts - Forensic Psychology
Florida Institute of Technology
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