Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Cooper

College Station,Texas

Summary

Experienced with data accuracy and efficient information processing. Uses office software and organizational skills to maintain high standards of data management. Track record of reliability and adaptability in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Empyrean Benefits Solutions
09.2024 - Current
  • Entered and verified data into internal databases with high attention to detail.
  • Utilized CRM software to document interactions, providing insights for continuous improvement.
  • Assisted customers with inquiries, ensuring timely and accurate information delivery.

Customer Service Representative

South Texas Tack
09.2021 - 07.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Utilized spreadsheet software for organizing and analyzing large datasets effectively.
  • Processed transactions accurately using point-of-sale systems.

Substitute Teacher, K-12

Huntsville ISD
09.2020 - 06.2022
  • Delivered effective instruction in various subjects to maintain student engagement and learning continuity.
  • Adapted lesson plans to accommodate diverse learning styles and classroom environments.
  • Managed classroom behavior, fostering a positive and respectful atmosphere for all students.
  • Collaborated with full-time teachers to ensure smooth transitions and continuity of curriculum delivery.

Customer Service Representative

Walmart
03.2015 - 12.2018
  • Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
  • Managed order processing and returns, maintaining organized records for tracking purposes.
  • Collaborated with team members to streamline communication and improve service efficiency.
  • Trained new representatives on processes and systems, fostering a knowledgeable team environment.

Education

No Degree - Medical Information Specialist

Vista College
Beaumont, TX
06-2012

Skills

  • Data entry
  • Critical thinking
  • Active listening
  • Customer service
  • Microsoft Office Suite
  • Customer relationship management (CRM)
  • Technical support
  • De-escalation techniques

Timeline

Customer Service Representative

Empyrean Benefits Solutions
09.2024 - Current

Customer Service Representative

South Texas Tack
09.2021 - 07.2023

Substitute Teacher, K-12

Huntsville ISD
09.2020 - 06.2022

Customer Service Representative

Walmart
03.2015 - 12.2018

No Degree - Medical Information Specialist

Vista College