Knowledgeable and dedicated customer service professional with extensive experience in Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Hi, I’m
Brittany Corum
Riverview,Fl
Summary
Overview
7
years of professional experience
Work History
Progressive Insurance
Customer Relationship Specialist
08.2022 - 04.2023
Job overview
- Experience receiving 80+ inbound calls daily
- Utilized inbound and outbound telephone techniques to solidify and build client relationships.
- Enhanced customer satisfaction by addressing and resolving concerns in timely manner.
- Consistently met and exceeded sales goal targets by understanding customer needs and offering tailored solutions.
- Researched insurance policies and procedures for all 50 states using numerous state and federal sites
- Worked with dual screens and programs to resolve customer issues.
Safeco Insurance
Customer Service Representative
01.2021 - 11.2021
Job overview
- Managed on average of 100 calls, emails, and faxes per day, addressing customer inquiries
- Investigated and resolved account discrepancies, provided product information, and submitted documentation upon customer request
- Verified account information and maintained 100% accuracy, resulting in increased client satisfaction
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Ashley Furniture
Case Manager
05.2020 - 12.2020
Job overview
- Addressed concerns with accounting, billing, and service delivery to maintain and enhance client satisfaction
- Mediated between account holders and various departments
- Introduced new processes to improve account and market tracking for better data analysis
- Managed 100+ accounts by reviewing, mitigating and collaborating with account holders and neighboring departments to settle discrepancies.
Fidelity National Information Services
Escalation Supervisor
05.2016 - 01.2018
Job overview
- Managed team of fifteen and provided constructive feedback, resulting in higher morale and increased employee retention
- Increased customer satisfaction and ensured agents meet targeted metrics
- Collaborated closely with other departments to ensure seamless handover of escalated cases when necessary.
- Enhanced customer satisfaction by effectively addressing and resolving escalated issues.
- Maintained 100% accuracy while updating databases with customer data and verifying financial transactions
- Utilized multiple banking systems to research customer queries, apply special requests and complete status updates
Education
Western Governor’s UniversityOnline
BA from HUMAN RESOURCES Management
04.2025
University Overview
GPA: 4.0
Ashford UniversityOnline
AA from Business Management
01.2016
University Overview
GPA: 4.0
- Member of [Phi Theta Kappa]
- Awarded Dean's List
Skills
- First-Tier Technical Support, Data Entry and Maintenance
- Teamwork and Collaboration
- Issue and Complaint Resolution in High- Volume Call Environments
- Proficient in CRM, Systems, and Ordering Platforms, Cornerstone, AVAYA
- Document and Records Management
- Issue and Complaint Resolution
- De-Escalation Techniques
- Policies and Procedures Adherence
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Relationship Specialist
Progressive Insurance
08.2022 - 04.2023
Customer Service Representative
Safeco Insurance
01.2021 - 11.2021
Case Manager
Ashley Furniture
05.2020 - 12.2020
Escalation Supervisor
Fidelity National Information Services
05.2016 - 01.2018
Western Governor’s University
BA from HUMAN RESOURCES Management
Ashford University
AA from Business Management
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