Brittany Coville
Cullman,AL
Summary
Proven in enhancing customer loyalty and upselling products at Circle K, I bring a strong blend of sales expertise and empathetic complaint resolution. My background includes supervising operations and fostering team relationships at Papa Murphys, showcasing my leadership and POS systems proficiency. Achievements include significantly increasing accuracy and reducing discrepancies, underlining my results-driven approach and commitment to excellence.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Circle K
Cullman, AL
08.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Cashier
Dollar General
Horton, AL
03.2020 - 08.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Cashier
Family Dollar
Beaver, UT
11.2015 - 05.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Drive Thru Cashier
Wendys Fast Food
Beaver, UT
06.2015 - 10.2015
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
Cashier
Store Em' Self Storage
Orem, UT
07.2014 - 05.2015
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
Assistant Manager
Papa Murphys
Pleasant Grove, UT
05.2013 - 08.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Barista Shift Lead
Slurp
American Fork, UT
09.2012 - 08.2014
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
- Memorized ingredients and recipes for wide variety specialty drinks.
Special Needs Bus Aide
Alpine School District
American Fork, UT
12.2010 - 09.2012
- Supervised students and maintained discipline on bus to reduce driver distraction.
- Liaised with bus driver to conduct emergency evacuation drills.
- Lifted and moved students to optimize comfort.
- Informed parents of student behavioral changes to formulate guidelines and solutions.
- Communicated with bus driver to meet students' medical, physical and behavioral needs during transport.
- Assisted special needs students with self-care to maintain proper hygiene while in transit.
In-Home Nanny
Woodbeck Family
Lehi, UT
09.2008 - 07.2011
- Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
Education
Ged -
Wallace State
Hanceville, ALSkills
Retail store support
Shipping procedures understanding
Sales expertise
Stocking and replenishing
Staff education and training
Technical Support
Complaint resolution
Receiving support
POS systems expert
Account management
Administrative support
Medical terminology knowledge
Professional telephone demeanor
Timeline
Customer Service Representative
Circle K
08.2024 - Current
Cashier
Dollar General
03.2020 - 08.2020
Cashier
Family Dollar
11.2015 - 05.2016
Drive Thru Cashier
Wendys Fast Food
06.2015 - 10.2015
Cashier
Store Em' Self Storage
07.2014 - 05.2015
Assistant Manager
Papa Murphys
05.2013 - 08.2014
Barista Shift Lead
Slurp
09.2012 - 08.2014
Special Needs Bus Aide
Alpine School District
12.2010 - 09.2012
In-Home Nanny
Woodbeck Family
09.2008 - 07.2011
Ged -
Wallace State