Eldenique Harris
Pensacola,FL
Summary
I'm an very dedicated worker. Always motivated to maintain a high standard of presentation when it comes to an job I'm seeking employment with. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Florida Blue
Jacksonville, Florida
02.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Infant Teacher
Mayas arts and learning academy
Pensacola, US
08.2023 - 01.2024
- Teaching social skills, including how to play fairly with others
- Teaching colors, shapes, numbers, and letters
- Creating a schedule and curriculum for students
- Assessing each child's mental and physical health
- Communicating any concerns with parents and guardians
- Correcting unacceptable behavior and positively reinforcing good behavior
- Managing and leading other child care staff members as needed
- Making time for students to be physically active and creative
School Bus Assistant
Escambia County School District
Pensacola, US
08.2022 - 04.2023
- Assist Education Bus Drivers with the transportation of students to and from various school bus stops, extracurricular activities, and school facilities
- Assists with wheelchair tie downs and lifts
- Also attend to the needs of special needs students during transportation, oxygen tasks, tubing, wheelchairs, and braces
Financial Advisor
Alorica
Pensacola, FL
08.2021 - 05.2022
- Developed financial plans and strategies tailored to clients' individual needs.
- Conducted detailed analysis of clients' current financial situation, including risk assessment, cash flow management, and retirement planning.
- Monitored client portfolios to ensure that recommended investments remain in line with their goals and objectives.
- Reviewed existing client accounts to identify any gaps or areas needing improvement.
- Researched economic trends and market conditions to provide up-to-date information on investment options available to clients.
- Communicated regularly with clients via phone, email, or video conferencing regarding their financial matters.
Teacher Assistant
Escambia County School District
Pensacola, US
10.2020 - 05.2021
- Assist with various tasks such as helping students with assignments, supervising students, and reinforcing lessons under the teachers guidance
- Help with classroom organization, grading, and preparing materials for lessons
- Ensuring that students receive the necessary support and attention to enhance their learning experience
Wal-Mart Customer Service
Walmart
Pensacola, US
11.2019 - 08.2020
- Identifying members needs
- Assist members with purchasing decisions
- Locating merchandise
- Resolving issues and concerns
- Promoting the company's products and services
- Providing guidance and support to members regarding member self-service technology
- Assisted customers in resolving issues with their accounts or orders.
- Received incoming calls from customers and responded to inquiries about product features and benefits.
- Utilized computer systems such as Microsoft Office Suite for data entry purposes.
- Provided ongoing support for customers throughout the entire sales process.
Education
High school diploma -
Escambia High School
Pensacola, FL05.2022
Skills
- Communication skills
- Social listening
- Conflict management
- Computer skills
- Customer service
- Management
- Leadership
- Teaching
- Childcare
- Professionalism
- Organizational skills
- Marketing
- Scheduling
- Complaint resolution
- Account updating
- Staff education and training
- Promotional support
- Banking operations support
- Documentation
- International sales support
- Live chat support
- Adaptive team player
- In-store support
- [Software] CRM system proficiency
- Retail store support
- Multi-line telephone operations
- Positive and professional
- Retail sales customer service
- Microsoft PowerPoint
Certification
Adult and Pediatric First Aid/CPR/AED, 04/01/24, 04/01/26
Languages
English, Fluent
Timeline
Customer Service Representative
Florida Blue
02.2024 - Current
Infant Teacher
Mayas arts and learning academy
08.2023 - 01.2024
School Bus Assistant
Escambia County School District
08.2022 - 04.2023
Financial Advisor
Alorica
08.2021 - 05.2022
Teacher Assistant
Escambia County School District
10.2020 - 05.2021
Wal-Mart Customer Service
Walmart
11.2019 - 08.2020
High school diploma -
Escambia High School