Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Crawford

Saint Albans,WV

Summary

Highly motivated and dedicated Operations professional with a history of meeting company goals and metrics by utilizing consistent and organized practices.

Skilled in working under pressure, accepting new challenges, and calculating data to enhance operational performances.

Overview

8
8
years of professional experience

Work History

Operations Manager

FedEx Ground
04.2020 - Current
  • Improve operational efficiency by calculating and executing processes, along with, implementing plans to achieve metrics in compliance with FedEx Ground.
  • Streamline operations and prioritize tasks, allowing operations to achieve 95% of metric goals for 16 consecutive months.
  • Coaching and teaching operational performances and discipline, as well as, addressing employee concerns to upper management and HR.
  • Administers proper handling and transporting of hazardous materials in compliance with company policies and procedures.
  • Develop strong relationships with vendors and contractors to improve service quality for customers.
  • Safety Committee Chairperson- enforcing safety above all by reporting and monitoring any structural safety related issues to ensure the safety of employees while managing safety related record logs.
  • Determine opportunities for improvement and adjustments for operational needs by conducting regular performance reviews and developing action plans to address them.
  • Holds monthly OSHA required safety meetings along with, monthly employee structured safety meetings to ensure safe practices.
  • Certified Orientation Facilitator as well as, overseeing scheduling, hiring, and staffing.
  • Managing and overseeing 85+ employees daily.

Lead Bartender

Recovery Sports Grill
02.2017 - 03.2020
  • Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
  • Streamlined bar operations by implementing efficient inventory management systems.
  • Increased sales with innovative cocktail creations and upselling techniques, leading to improved overall revenue.
  • Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
  • Trained 9 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Girls Basketball Coach

St. Albans High School
09.2015 - 03.2020
  • Planned and organized game strategies along with, overseeing and executing game plans for more than 20 players.
  • Participated in fundraising events, helping team bring in funds to pay for travel and other expenses.
  • Promoted good sportsmanship with competing teams on- and off-field.
  • Managed drills and fitness circuits to bolster athletes' coordination and performance levels while learning to handle adversity.
  • Cultivated community and media relations through social media and other communication channels to support program.
  • Teaching and correcting physical and academic behaviors.

Education

Bachelor of Arts - Sports Management And Marketing

Marshall University
Huntington, WV
05.2014

Skills

  • Substantial experience in management and customer service
  • Warehouse Operations and Logistics
  • Staff Management of over 85 employees
  • Enthusiastic individual who excels in challenging and competitive environments
  • Adaptive learner in diverse or unfamiliar surroundings
  • Quality Assurance and Control
  • Excellent social skills and ability to resolve or handle adversity

Timeline

Operations Manager

FedEx Ground
04.2020 - Current

Lead Bartender

Recovery Sports Grill
02.2017 - 03.2020

Girls Basketball Coach

St. Albans High School
09.2015 - 03.2020

Bachelor of Arts - Sports Management And Marketing

Marshall University

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Brittany Crawford