Brittany Crawford
Ruther Glen,VA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Campus Registrar
Galen College Of Nursing
05.2022 - Current
- Developed comprehensive training materials for new staff members, fostering a competent and knowledgeable workforce within the registrar''s office.
- Developed and implemented registration policies, procedures and timelines for smooth administration processes.
- Implemented effective communication strategies to keep students informed about important deadlines, policies, and updates related to their enrollment status.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Improved data integrity by conducting regular audits of student records and making necessary corrections.
- Maintained positive relationships with faculty members to facilitate seamless coordination on course offerings, schedules, and other academic matters impacting students'' experiences.
- Assisted with accreditation efforts through meticulous record-keeping and timely submission of required documentation.
- Monitored enrollment processes to meet regulations and accreditation standards.
- Enhanced student satisfaction by addressing concerns promptly, providing solutions, and offering guidance on registration matters.
- Participated in the development of institutional policies related to registration, grading, and graduation requirements, ensuring a consistent approach across all departments.
- Promoted adherence to FERPA regulations by implementing strict confidentiality protocols when handling sensitive student information.
- Developed comprehensive training materials for new staff members, fostering a competent and knowledgeable workforce within the registrar''s office.
- Ensured accurate student records by diligently maintaining and updating information in the database.
- Designed multimedia presentations that incorporated audio, video, and graphics for engaging online courses.
Senior Financial Aid Officer
Fortis College
04.2021 - 05.2022
- Collaborated with IT teams to develop and maintain systems for tracking financial aid applications, awards, and disbursements.
- Reduced processing times for financial aid requests through effective communication and collaboration with team members.
- Maintained compliance with federal regulations by regularly reviewing institutional practices related to financial aid programs.
- Supported students through the financial aid process, providing guidance on available resources and application requirements.
- Ensured timely completion of annual reports on financial aid program effectiveness to meet institutional and regulatory obligations.
- Developed comprehensive training programs to ensure all staff were knowledgeable about current financial aid policies and regulations.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Counseled students and parents about financial aid options and program details.
Member Service Representative
Henrico Federal Credit Union
07.2020 - 03.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
Education
Bachelor of Arts - Sociology
Norfolk State University
Norfolk, VA07.2020
Skills
- Records Management
- Team Management
- Supervision & Leadership
- Training & Development
- Microsoft Excel
- Data Reporting
- Database Administration
- Enrollment Management
- FERPA Compliance
- Higher Education Administration
- Academic advising
- Graduation Coordination
- Critical Thinking
- Problem-solving abilities
- Customer Service
Timeline
Campus Registrar
Galen College Of Nursing
05.2022 - Current
Senior Financial Aid Officer
Fortis College
04.2021 - 05.2022
Member Service Representative
Henrico Federal Credit Union
07.2020 - 03.2021
Bachelor of Arts - Sociology
Norfolk State University
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