Brittany Crockett
Reynoldsburg,OH
Overview
4
4
years of professional experience
Work History
GM Coach
Walmart
02.2024 - Current
- Ensures associates are practicing loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Fosters positive work environment by cultivating strong relationships with associates through open communication during huddles and consistent recognition of achievements.
- Promotes team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upskills and Empowers team leads and associates to equip them with new skills needed for next level.
Frontend Coach
Walmart
05.2023 - 02.2024
- Utilized the Checkout Utilization Report and 5-star to uncover gaps in our customer experience.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Oversees Food and Consumables business, processes, and merchandising (May 2023-December 2023)
- Oversees Apparel business, processes, and merchandising(December 2023-February 2024)
Food and Consumables Coach
Walmart
01.2022 - 05.2023
- Ensures customer’s needs, complaints, and issues are heard and resolved quickly.
- Tours with team leads to communicate goals, celebrate successes, and identify and address opportunities.
- Ensures in-stock processes are being completed daily.
- Ensures fresh team follows strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Holds accountability conversations, measures progress, and teach and trains in moment.
- Tracks employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Maintains relationships with vendors to help achieve sales and meet business needs.
- Reviews inventory levels and places orders for products in stock and feature purposes.
Meat/Produce Team Lead
Walmart
06.2021 - 01.2022
- Successfully increased productivity during Fresh Cap process.
- Maintained current and accurate inventory by completing daily cycle counts and monthly audits.
- Rotated stock to maintain freshness.
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
- Disposed of expired and overripe items to eliminate health risks.
- Monitored work environment to maintain safety, cleanliness and organization.
- Assessed floor displays to restock merchandise.
Overnight Stocking Team Lead
Walmart
10.2020 - 06.2021
- Maintained area merchandise presentation and inventory accuracy by leading and guiding teams in receiving, stocking, and rotating merchandise.
- Fostered positive employee relationships through communication, training and development coaching.
- Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.
Dairy Department Manager
Walmart
04.2020 - 10.2020
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Trained and mentored new associates to contribute to a positive work environment.
- Worked closely with sales associates to complete tasks.
- Rotated stock to maintain freshness.
- Disposed of expired to eliminate health risks.
- Stocked and replenished merchandise according to store merchandising layouts.
- Assessed floor displays to restock merchandise.
Education
Bachelor of Science - Computer Information Technology
Trevecca Nazarene University
Nashville, TN12.2020
Timeline
GM Coach
Walmart
02.2024 - Current
Frontend Coach
Walmart
05.2023 - 02.2024
Food and Consumables Coach
Walmart
01.2022 - 05.2023
Meat/Produce Team Lead
Walmart
06.2021 - 01.2022
Overnight Stocking Team Lead
Walmart
10.2020 - 06.2021
Dairy Department Manager
Walmart
04.2020 - 10.2020
Bachelor of Science - Computer Information Technology
Trevecca Nazarene University