Stephanie Munoz
Aubrey,TX
Summary
General Manager with a proven track record in implementing strategic initiatives that enhance profitability and sales. Recognized for excellence in operations and customer service, with a strong ability to motivate and develop teams in competitive markets. Quick to adapt and learn, effectively applying new knowledge to drive results. Committed to continuous improvement and adept at managing change.
Overview
15
15
years of professional experience
Work History
GM Coach
walmart
Denton, Texas
09.2010 - Current
- Oversaw daily operations, ensuring compliance with company policies and standards.
- Managed inventory levels and ordered supplies to guarantee stock availability.
- Trained staff on duties, policies, and procedures to enhance product knowledge and service skills.
- Implemented cost-saving initiatives while preserving service quality in the store.
- Resolved customer complaints promptly to ensure positive shopping experiences for all patrons.
- Guided management and supervisory staff to facilitate smooth operations.
- Delegated tasks to staff, establishing priorities and goals to optimize performance.
- Developed service and sales strategies that improved customer retention and revenue.
Education
GED -
Denton High School
Denton, TXSkills
- Operations management
- Inventory management
- Cost reduction strategies
- Customer experience optimization
- Sales strategy development
- Customer relationship management
- Staff training and development
- Problem solving
- Decision making
- Strategic planning
- Bilingual
- Employee scheduling
References
References available upon request.
Timeline
GM Coach
walmart
09.2010 - Current
GED -
Denton High School