Summary
Overview
Work History
Education
Skills
Timeline
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Jacy Bottoms

Freeport,FL

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.


Leading change through team work and ambition.

Overview

7
7
years of professional experience

Work History

GM Coach

Walmart
06.2022 - Current
  • Responsible for a team of 30 associates.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Drive instock in my area by running processes with my team everyday.
  • Provide a neat, clean and organized shopping experience for the customer.
  • Be process driven in order to keep stores metric with online sales above a 95% fulfillment rate.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates through the use of Medallia.
  • Plan effectively for the changing of seasons and ensuring we have good sell through of last seasons merchandise.
  • Managed and maintained a firearm inventory through the use of weekly, monthly and annual audits.

Overnight Stocking Coach

Walmart
09.2021 - 06.2022
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Responsible for turning up to 6000 pieces of freight a night and cleaning the store to be "Grand Opening Ready" every morning.
  • Guide and train my team leads to be able to run the team effectively even while I am not there.
  • Responsible for the training and upkeep of all Power Lifting Equipment within the store.
  • Oversee the seasonal transitions and ensure everything is cleaned up and ready for store opening.

Assistant Manager

Walmart
06.2018 - 06.2021
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Created employee schedules to align coverage with forecasted demands.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Department Manager

Walmart
12.2017 - 06.2018
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Increased instock in my departments during this stores opening of its online grocery department.
  • Worked instock and availability reports daily based on prior days sales and missed picks.

Produce Stocker

Walmart
09.2016 - 12.2017
  • Enhanced store appearance by maintaining a clean and well-stocked produce area.
  • Ensured freshness and quality by rotating products and removing expired items.
  • Promoted customer satisfaction with accurate product labeling and pricing.
  • Assisted customers in locating items, providing knowledgeable recommendations for healthy meal options.
  • Increased efficiency by organizing storage spaces for easy access to incoming shipments.
  • Supported team members in completing tasks, fostering a collaborative work environment.
  • Boosted sales through attractive displays showcasing fresh fruits and vegetables.
  • Maintained safety standards by cleaning spills promptly and disposing of damaged goods properly.
  • Improved customer experience with friendly interactions while restocking shelves or assisting with questions.
  • Minimized shrinkage through diligent monitoring of expiration dates and timely removal of spoiled products from shelves.
  • Assisted management in implementing new initiatives designed to improve overall store operations within the produce section.

Education

Bachelor of Arts - Cybersecurity

Southern New Hampshire University
Hooksett, NH
06.2025

Associate of Science - General Studies

George C Wallace Community College - Dothan
Dothan, AL
05.2016

High School Diploma -

Headland High School
Headland, AL
05.2014

Skills

  • Strategic planning
  • Staff training and development
  • Operations management
  • Inventory control
  • Human resources management
  • Conflict resolution
  • Event planning
  • Team leadership
  • Financial management
  • Regulatory compliance
  • Performance measurement
  • Customer service
  • Schedule Management

Timeline

GM Coach

Walmart
06.2022 - Current

Overnight Stocking Coach

Walmart
09.2021 - 06.2022

Assistant Manager

Walmart
06.2018 - 06.2021

Department Manager

Walmart
12.2017 - 06.2018

Produce Stocker

Walmart
09.2016 - 12.2017

Bachelor of Arts - Cybersecurity

Southern New Hampshire University

Associate of Science - General Studies

George C Wallace Community College - Dothan

High School Diploma -

Headland High School

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Jacy Bottoms