Jacy Bottoms
Freeport,FL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Leading change through team work and ambition.
Overview
7
7
years of professional experience
Work History
GM Coach
Walmart
06.2022 - Current
- Responsible for a team of 30 associates.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Drive instock in my area by running processes with my team everyday.
- Provide a neat, clean and organized shopping experience for the customer.
- Be process driven in order to keep stores metric with online sales above a 95% fulfillment rate.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates through the use of Medallia.
- Plan effectively for the changing of seasons and ensuring we have good sell through of last seasons merchandise.
- Managed and maintained a firearm inventory through the use of weekly, monthly and annual audits.
Overnight Stocking Coach
Walmart
09.2021 - 06.2022
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Responsible for turning up to 6000 pieces of freight a night and cleaning the store to be "Grand Opening Ready" every morning.
- Guide and train my team leads to be able to run the team effectively even while I am not there.
- Responsible for the training and upkeep of all Power Lifting Equipment within the store.
- Oversee the seasonal transitions and ensure everything is cleaned up and ready for store opening.
Assistant Manager
Walmart
06.2018 - 06.2021
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Created employee schedules to align coverage with forecasted demands.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Department Manager
Walmart
12.2017 - 06.2018
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Increased instock in my departments during this stores opening of its online grocery department.
- Worked instock and availability reports daily based on prior days sales and missed picks.
Produce Stocker
Walmart
09.2016 - 12.2017
- Enhanced store appearance by maintaining a clean and well-stocked produce area.
- Ensured freshness and quality by rotating products and removing expired items.
- Promoted customer satisfaction with accurate product labeling and pricing.
- Assisted customers in locating items, providing knowledgeable recommendations for healthy meal options.
- Increased efficiency by organizing storage spaces for easy access to incoming shipments.
- Supported team members in completing tasks, fostering a collaborative work environment.
- Boosted sales through attractive displays showcasing fresh fruits and vegetables.
- Maintained safety standards by cleaning spills promptly and disposing of damaged goods properly.
- Improved customer experience with friendly interactions while restocking shelves or assisting with questions.
- Minimized shrinkage through diligent monitoring of expiration dates and timely removal of spoiled products from shelves.
- Assisted management in implementing new initiatives designed to improve overall store operations within the produce section.
Education
Bachelor of Arts - Cybersecurity
Southern New Hampshire University
Hooksett, NH06.2025
Associate of Science - General Studies
George C Wallace Community College - Dothan
Dothan, AL05.2016
High School Diploma -
Headland High School
Headland, AL05.2014
Skills
- Strategic planning
- Staff training and development
- Operations management
- Inventory control
- Human resources management
- Conflict resolution
- Event planning
- Team leadership
- Financial management
- Regulatory compliance
- Performance measurement
- Customer service
- Schedule Management
Timeline
GM Coach
Walmart
06.2022 - Current
Overnight Stocking Coach
Walmart
09.2021 - 06.2022
Assistant Manager
Walmart
06.2018 - 06.2021
Department Manager
Walmart
12.2017 - 06.2018
Produce Stocker
Walmart
09.2016 - 12.2017
Bachelor of Arts - Cybersecurity
Southern New Hampshire University
Associate of Science - General Studies
George C Wallace Community College - Dothan
High School Diploma -
Headland High School