Brittany Crowdis
Milwaukee,WI
Summary
Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.
Overview
5
5
years of professional experience
Work History
Mental Health Technician
Rogers Behavioral Health
West Allis, WI
07.2022 - Current
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
- Monitored patients'' progress, documenting changes in behavior and informing treatment team of behaviors.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Contributed to a culture of excellence within the facility by consistently upholding high standards of care and actively seeking opportunities for improvement.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
BDC Representative
Heiser Toyota
Menomonee Falls, WI
06.2021 - 06.2022
- Streamlined appointment scheduling for increased efficiency and improved customer experience.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained detailed records of customer interactions, ensuring consistency in communication and tailored service experiences.
- Implemented effective time management strategies to maximize productivity while maintaining a high level of attention to detail.
- Supported company growth initiatives through participation in marketing campaigns, promotional events, and product launches.
- Facilitated seamless hand-offs between departments by effectively communicating client needs and expectations.
- Kept detailed records of daily activities through online customer database.
Homeless Shelter Manager
Hebron Housing Services
Waukesha, WI
05.2020 - 05.2021
- Recruited hired, trained, and supervised a diverse team of staff members and volunteers.
- Monitored facility cleanliness standards by conducting regular inspections and coordinating maintenance work as needed.
- Implemented a volunteer program that engaged local residents and businesses in supporting the homeless population through donations of time, skills, and resources.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Partnered with local organizations to expand access to social and community services.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Researched best practices and developed strategies to improve program outcomes.
- Provided leadership, guidance and support to staff members.
- Completing all intake documents to adhere to State guidelines.
Patient Care Advocate
United Community Centers
Milwaukee, WI
06.2019 - 05.2020
- Assisted nurses in monitoring medication, vital signs, blood sugar , meals and recording medical histories for accurate patient records.
- Enhanced patient satisfaction by providing compassionate and attentive care during daily interactions.
- Enhanced the accuracy of medical records with meticulous attention to detail during data entry tasks.
- Improved patient satisfaction by efficiently managing intake processes and providing exceptional customer service.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
Education
Associate of Science - Human Services
Milwaukee Area Technical College
Milwaukee, WI05.2025
Skills
- Clinical Documentation
- Patient Education
- Emergency Response
- Trauma Care Principles
- Cultural Competence
- Intake Assessment
- Healthcare Regulations
Timeline
Mental Health Technician
Rogers Behavioral Health
07.2022 - Current
BDC Representative
Heiser Toyota
06.2021 - 06.2022
Homeless Shelter Manager
Hebron Housing Services
05.2020 - 05.2021
Patient Care Advocate
United Community Centers
06.2019 - 05.2020
Associate of Science - Human Services
Milwaukee Area Technical College