Brittany Cruz
Ferris,TX
Summary
Dedicated professional with experience in ophthalmic administration and patient management. Skilled in EHR documentation and effective communication, contributing to improved patient outcomes and streamlined office operations.
Overview
2
2
years of professional experience
Work History
Ophthalmic Assistant
Retina Specialists
Waxahachie, Texas
11.2024 - 02.2026
- Conducted preliminary tests, including visual acuity and intraocular pressure measurements.
- Administered ophthalmic drops and ointments for treatment or to aid in diagnostics.
- Collected and documented patient medical histories accurately to support effective diagnosis and treatment planning.
- Collected essential medical information and documented data in EHR platform.
- Prepared examination rooms and ensured equipment readiness for efficient patient flow during procedures.
- Wrote, edited, and filed patient medical records while ensuring confidentiality and compliance with health regulations.
Walmart Associate
Customer Service Department
Waxahachie, Tx
01.2024 - 11.2024
- Processed customer transactions accurately at the register.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Assisted customers with product inquiries and returns in a friendly manner.
- Welcomed customers at entrance to assess their needs.
- Maintained knowledge of sales and promotions, return policies and security practices.
Front Desk Receptionist
Retina Specialists
Waxahachie, Texas
08.2024 - 10.2024
- Coordinated patient scheduling and confirmed appointments to optimize office flow.
- Assisted patients with check-in procedures and collected necessary documentation.
- Answered incoming calls and directed to appropriate personnel, ensuring timely communication.
- Answered multi-line phone system, directing calls to appropriate staff members.
- Processed patient payments and handled insurance verification tasks.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Executed data entry into computer systems, maintaining accurate customer records for efficient operations.
Medical Assistant
VIP Healthcare
Ennis, Tx
05.2024 - 08.2024
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications, and treatments following physician instructions.
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient records using electronic health record systems.
- Educated patients on treatment plans and medication instructions clearly.
- Supported billing processes by verifying insurance information promptly.
Education
NRCMA -
Medical Professional Institue
Ennis, TX09-2024
High School Diploma -
Resolute Academy
Dallas, TX05-2010
Skills
- Ophthalmic operations
- EHR documentation
- Electronic health records management
- Patient care
- Dilation experience
- Post-op workups
- Fundus photography
- Color vision testing
- Tonometry experience
- Patient management
- Patient education
- Patient scheduling
- Appointment coordination
- Insurance verification
- Appointment scheduling
- HIPAA compliance
- Attention to detail
- Effective communication
- Critical thinking
- Problem solving
- Appointment scheduling
Timeline
Ophthalmic Assistant
Retina Specialists
11.2024 - 02.2026
Front Desk Receptionist
Retina Specialists
08.2024 - 10.2024
Medical Assistant
VIP Healthcare
05.2024 - 08.2024
Walmart Associate
Customer Service Department
01.2024 - 11.2024
NRCMA -
Medical Professional Institue
High School Diploma -
Resolute Academy